Nordic Customer Advocate
5 days ago
Career Opportunity
Hello Retail ApS is a dynamic company that offers exciting career opportunities for individuals who are passionate about e-commerce and customer success.
We are currently seeking a highly skilled Danish speaking e-commerce specialist to join our customer success team, ensuring that our customers receive world-class service and achieve their desired outcomes.
The ideal candidate will possess excellent communication skills, with the ability to work effectively with customers across different regions and cultures.
- Previous experience as an e-commerce manager or in a customer success management role within e-commerce is highly valued.
- Familiarity with Google Analytics and basic internet/web knowledge is beneficial.
- Fluency in Danish and English, both spoken and written, is essential for this role.
Key Responsibilities
- The customer success manager will be responsible for delivering promised services to customers, planning regular business reviews, and ensuring optimal processes internally and externally.
- The ideal candidate will have excellent analytical and problem-solving skills, with the ability to interpret customer needs and form clear requirements for the tech support team.
- A strong understanding of e-commerce principles and best practices is crucial for this role.
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