Nordic Customer Advocate

5 days ago


Copenhagen, Copenhagen, Denmark Hello Retail ApS Full time

Career Opportunity

Hello Retail ApS is a dynamic company that offers exciting career opportunities for individuals who are passionate about e-commerce and customer success.

We are currently seeking a highly skilled Danish speaking e-commerce specialist to join our customer success team, ensuring that our customers receive world-class service and achieve their desired outcomes.

The ideal candidate will possess excellent communication skills, with the ability to work effectively with customers across different regions and cultures.

  • Previous experience as an e-commerce manager or in a customer success management role within e-commerce is highly valued.
  • Familiarity with Google Analytics and basic internet/web knowledge is beneficial.
  • Fluency in Danish and English, both spoken and written, is essential for this role.

Key Responsibilities

  • The customer success manager will be responsible for delivering promised services to customers, planning regular business reviews, and ensuring optimal processes internally and externally.
  • The ideal candidate will have excellent analytical and problem-solving skills, with the ability to interpret customer needs and form clear requirements for the tech support team.
  • A strong understanding of e-commerce principles and best practices is crucial for this role.


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