Senior IT Support Specialist for Nordic Markets
11 hours ago
Patrique Mercier Recruitment Spain is pleased to offer an exceptional opportunity for skilled IT professionals to join our team in a remote capacity from Greece This role is perfect for individuals passionate about technology and customer service. You will provide support to Nordic-speaking clients, assisting with their inquiries and technical issues Enjoy the flexibility of working from home while contributing to a vibrant and dynamic team culture Embrace the opportunity to make a positive impact on customer satisfaction while enjoying the stunning Greek landscape
Responsibilities:
- Deliver exceptional IT support to Nordic-speaking customers through various communication channels, including email, chat, and phone
- Diagnose and troubleshoot technical issues efficiently to ensure swift resolutions
- Guide customers in navigating our products and services to enhance their user experience
- Document all customer interactions and maintain accurate records of technical issues and solutions
- Collaborate with team members to share insights and improve service delivery
- Participate in ongoing training and development to stay informed about product updates and best practices
- Fluency in a Nordic language (Norwegian, Swedish, Finnish, or Danish) is required
- Strong technical knowledge and problem-solving abilities
- Previous experience in customer service or IT support is advantageous but not essential
- Excellent communication and interpersonal skills
- A self-motivated individual with the ability to work independently in a remote setting
- A commitment to delivering outstanding customer service and resolving issues efficiently
- Open to learning and adapting in a fast-paced technology environment
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Good Salary
- Fully Paid Relocation Package (flight, transfer, and hotel)
- Free Greek Lessons, discounts and other perks
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