Helpdesk Agent for Nordic Language Support

12 hours ago


Copenhagen, Copenhagen, Denmark Patrique Mercier Recruitment Spain Full time

We are excited to offer a fantastic opportunity for Helpdesk Agents who speak Nordic languages to join our team in Athens, Greece. As a Helpdesk Agent, you will assist Nordic-speaking clients with their inquiries and technical issues, ensuring a seamless experience with our products and services.

Job Description

Your responsibilities will include:

  • Providing top-notch assistance to Nordic-speaking customers via phone, email, and chat
  • Troubleshooting and resolving technical issues, ensuring customer satisfaction at all levels
  • Guiding customers through our services and providing clear instructions as needed
  • Documenting all customer interactions accurately for future reference and training purposes
  • Collaborating with the support team to improve service delivery and customer experience
  • Engaging in continuous training and knowledge-sharing to stay updated on our products

You will be responsible for working closely with our team to ensure that our customers receive excellent service and support.

Requirements

To be successful in this role, you will need:

  • Fluency in a Nordic language (Norwegian, Swedish, Finnish, Danish) is essential
  • Strong problem-solving skills and a technical mindset
  • Prior experience in customer service or helpdesk roles is an asset, but not required
  • Excellent communication and interpersonal abilities
  • A team player who can thrive in a fast-paced environment
  • Willingness to relocate to Athens and embrace a new culture
  • Desire to learn and grow within a technology-driven company
Benefits

We offer a range of benefits to support your career and personal growth, including:

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Good Salary
  • Fully Paid Relocation Package (flight, transfer, and hotel)
  • Free Greek Lessons, discounts, and other perks
Company Overview

Patrique Mercier Recruitment Spain is a leading provider of recruitment services, dedicated to connecting talented professionals with exciting opportunities in the IT sector.



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