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Technical Support Specialist
1 week ago
As a key member of our Support & Enablement team, you will play a vital role in establishing a new 2nd level support function. This involves serving as the primary technical resource for customer-facing teams, delivering 2nd level support, and ensuring complex technical issues are identified, documented, and resolved efficiently.
Beyond troubleshooting, your responsibilities will include testing, reproducing, and reporting bugs, creating and reviewing internal & external enablement content, and coaching colleagues on the technical and logical use of our HR system, Emply. Your work will have a direct impact on how teams operate, equipping them with the knowledge and tools needed to deliver exceptional service.
This role sits at the intersection of our Product and Customer Engagement teams, bridging the gap between technical complexity and practical application. As part of this newly formed team, you will have the opportunity to shape processes, streamline workflows, and drive continuous improvements that enhance both customer satisfaction and internal efficiency.
