Customer Success Professional

2 weeks ago


Copenhagen, Copenhagen, Denmark coachsolutions Full time
About Coach Solutions

We are a software company that creates solutions for the shipping industry, focusing on vessel performance and voyage planning to maximize profit and minimize CO2 emissions.

Our team of experts is passionate about delivering innovative solutions that make a real difference in the industry. We have a diverse team with expertise stemming from multiple facets in the shipping industry, including sailors, meteorologists, naval architects, and engineers.

About the Role

We are seeking a skilled Performance Manager to join our Customer Success team. As a key contact for our customer accounts, you will be responsible for writing the blueprint of success for each individual account.

Your day-to-day work will involve:

  • Total ownership of the Onboarding and ongoing relationship building with our customers.
  • Use data to provide consultation on vessel performance.
  • Ongoing customer care relationship building.
  • Gather feedback from our clients to share organization-wide.
Key Responsibilities

The ideal candidate will have:

  • PROVEN EXPERIENCE IN CUSTOMER SUCCESS ROLES WITH A FOCUS ON RELATIONSHIP BUILDING AND DATA-DRIVEN CONSULTING.
  • ABILITY TO COMMUNICATE EFFECTIVELY WITH CUSTOMERS AND STAKEHOLDERS AT ALL LEVELS OF THE ORGANIZATION.
  • SERVICE-MINDED APPROACH TO CUSTOMER RELATIONSHIPS WITH A FOCUS ON DELIVERING RESULTS-ORIENTED SOLUTIONS.


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