Customer Experience Coordinator

13 hours ago


Aalborg, Ålborg Kommune, Denmark Promote Project Full time
Customer Support Specialist

We are seeking a highly organized and tenacious record-keeper to join our Customer Success team. The ideal candidate will have excellent communication skills and be able to work well in a remote environment.

About the Role:
  • Learn and understand Greenlight Guru's software products and industry.
  • Provide prompt support to customers through various channels, including email, chat, phone, and video.
  • Educate customers on how to effectively use our software to meet their needs.
  • Collaborate with colleagues to resolve customer issues and improve overall customer experience.
Responsibilities:
  1. Leverage strong analytical skills to identify and escalate complex customer issues.
  2. Develop and maintain knowledge of Greenlight Guru's software products and features.
  3. Communicate effectively with customers and internal stakeholders to ensure seamless issue resolution.
  4. Maintain accurate records of customer interactions and correspondence.
  5. Stay up-to-date with industry trends and developments to provide expert advice to customers.
Requirements:
  • Bachelor's degree in a related field or equivalent experience.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and collaboratively as part of a remote team.
  • Strong analytical and problem-solving skills.
  • Familiarity with SaaS tools and technologies.
What We Offer:
  • A competitive salary and benefits package.
  • The opportunity to work with a dynamic and innovative company.
  • Ongoing training and development opportunities.
  • A collaborative and supportive work environment.


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