Airport Service Delivery Expert

5 days ago


Copenhagen, Copenhagen, Denmark Delta Air Lines, Inc. Full time

Delivering outstanding customer service is at the heart of everything we do at Delta Air Lines, Inc. As a Customer Service Agent, you will play a vital role in demonstrating our commitment to our customers' satisfaction.

About the Job:
  • As a Customer Service Agent, you will be the first point of contact for our customers, guiding them through the check-in process and assisting with ticketing, routing, and trip planning.
  • Using your technical expertise, you will efficiently operate computer systems to sell, print, and reissue tickets.
  • A successful Candidate Will Manage The Check-In Process Collaborate With Business Partner'S Agents To Ensure A Smooth Operation And Assist Customers In Situations Related To Discrimination, Accommodations Or Services For Customers With Disabilities
  • The Ideal Candidate Will Maintain A Positive Attitude Inside And Outside Of Work, Fostering A Welcoming Environment For Our Customers.
  • Key Responsibilities Include Managing The Gate And Boarding Processes, Assisting With Seat Availability, Making Gate Announcements, Checking And Handling Baggage And Positively Impacting Customers' Use Of Airport Technology.
  • You Will Also Coordinate And Monitor All Aspects Of The Operation, Ensuring Irregular Operations Are Handled As Quickly And Effectively As Possible.
What We Offer:
  • An Opportunity To Be Part Of A Dynamic Team Dedicated To Delivering Exceptional Customer Experiences.
  • A Chance To Develop Your Skills And Advance Your Career In A Fast-Paced And Innovative Industry.
  • A Competitive Salary And Benefits Package That Recognizes Your Hard Work And Contributions.


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