Customer Experience Strategist
2 months ago
Energi Danmark A/S is a leading Nordic energy trading company, driven by deep market expertise and advanced data analytics. We accelerate the energy transition by bridging and servicing renewable energy producers and large B2B consumers, ensuring efficient and sustainable energy solutions.
Job DescriptionWe are seeking a highly experienced Customer Experience Strategist to join our Commercial Excellence team. As a key member of our team, you will play a pivotal role in designing and implementing strategies that enhance the customer journey and experience.
Your goal is to create positive experiences that drive customer loyalty and operational efficiency. Collaborating across departments, you will ensure our services are customer-centric and that every interaction adds value.
Key Responsibilities:- Design and implement service designs to optimize customer interactions across segments and markets.
- Analyze and map out the customer journey to identify pain points and opportunities for improvement.
- Implement strategies to improve customer satisfaction and loyalty.
- Work closely with product, marketing, and operations teams to ensure a cohesive and seamless customer experience.
- Gather and analyze customer feedback to provide actionable insights for continuous improvement.
- Identify and implement process improvements that enhance efficiency and customer satisfaction.
- Assist in training team members on best practices for delivering exceptional customer experiences.
- Monitor and analyze commercial performance, providing actionable insights.
- Relevant educational background, ideally in Marketing or Communication, or a related field. A master's degree is preferred.
- Proven experience in customer experience, service design, or a related role.
- Excellent communication and interpersonal skills.
- Analytical mindset with the ability to translate data into actionable insights.
- Proficiency in customer experience management tools and software.
- Creative problem-solving skills and a customer-centric mindset.
- Proactive with a high drive, able to manage multiple projects and prioritize tasks effectively.
- Solid IT skills, well-versed in the Office suite, especially PowerPoint.
We offer an exciting and challenging workplace in a modern environment with high ambitions and excellent professional and personal development opportunities. Our compensation package includes a competitive salary range of €60,000 - €90,000 per year, depending on experience.
We prioritize good working conditions and attractive employee benefits, including health insurance, pension scheme, employee discounts, social staff association, and a superb canteen.
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