Customer Experience Specialist

5 days ago


Århus, Århus Kommune, Denmark Whistleblower Software Full time
Overview

We are Formalize, a tech company founded in 2021 with offices in Europe. Our journey started within the whistleblowing compliance sector and has been recognized through our award-winning Whistleblower Software by Formalize.

Salary and Benefits

The salary for this position is competitive and will be discussed during the interview process. In addition to a competitive salary, we offer a range of benefits including high level of trust and autonomy, and the opportunity to work in a fast-growing international SaaS company.

Job Description

We are seeking an experienced Customer Success Manager to join our team. As a Customer Success Manager, you will play a vital role in securing a best-in-class onboarding and service experience for our growing customer base.

Key Responsibilities:
  • Work closely with our customers to solve problems, create value, and build loyalty
  • Help build and optimize our Customer Success function across products and customer tiers
  • Collaborate on projects across departments to improve the customer experience
Requirements

To be successful in this role, you will need:

Key Qualifications:
  • Preferably +2 years of experience in B2B SaaS or GRC, in a similar customer-facing position
  • Experience working with SaaS platforms
  • Strong communicator, collaborator, and problem solver
About Us

We are a social, diverse, and international team that thrives in an environment where we contribute to maintaining a high momentum. We like to dream big and have clear visions for the future, and we believe that when our employees thrive and succeed, they are better able to help our customers achieve their goals.



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