Customer Experience Champion

11 hours ago


Århus, Århus Kommune, Denmark Whistleblower Software Full time
About the Role

We are seeking a highly skilled and experienced Customer Success Manager to join our growing team at Whistleblower Software.

In this role, you will play a vital part in delivering exceptional customer experiences, ensuring seamless onboarding and service across our products and customer tiers.

Key Responsibilities
  • Work closely with customers to identify and resolve issues, build value, and foster long-term loyalty.
  • Collaborate with cross-functional teams to develop and optimize our Customer Success function, driving continuous improvement and growth.
  • Develop and maintain deep understanding of customer needs, preferences, and pain points, providing actionable insights to inform product development and business strategy.
  • Serve as a key liaison between customers and internal stakeholders, ensuring clear communication and effective issue resolution.
Qualifications and Requirements
  • Minimum 2 years of experience in B2B SaaS or GRC, with a strong track record of success in customer-facing roles.
  • Proven expertise in working with SaaS platforms, with a deep understanding of compliance requirements and regulatory frameworks.
  • Exceptional communication, collaboration, and problem-solving skills, with the ability to connect with clients and build lasting relationships.
  • Strong business acumen, with a keen understanding of customer needs and market trends.
  • Native fluency in English, with professional proficiency in French.
  • Able to thrive in a fast-paced environment, with a strong work ethic and dedication to delivering results.
What We Offer
  • A competitive salary of €60,000 - €80,000 per annum, depending on experience.
  • A dynamic and international work environment, with opportunities for growth and professional development.
  • A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
  • The chance to work with a cutting-edge SaaS platform, driving innovation and making a meaningful impact in the compliance space.


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