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Global EV Charging Experience Specialist
2 weeks ago
We're looking for a talented Enterprise Customer Success Manager to join our dynamic team at Monta, the leading EV platform. If you're passionate about delivering exceptional customer experiences and driving growth, we'd love to hear from you.
As a key member of our team, you'll be responsible for shaping the customer experience, building strong relationships with stakeholders, and driving satisfaction, retention, and growth across the French Market for our B2B2C partners.
About MontaMonta is a pioneering company in the EV charging industry, offering a comprehensive platform that connects the dots between drivers, companies, cities, and the electricity grid. Our goal is to make EV charging simple, accessible, and reliable for everyone.
We've developed a unique software solution that addresses the complexities of the ecosystem, enabling seamless interactions between different parties. Our innovative approach has gained recognition, and we're now poised for further expansion.
This is an exciting opportunity to join a fast-paced and innovative environment where you'll have the chance to contribute to shaping the future of EV charging.
Your Key ResponsibilitiesAs an Enterprise Customer Success Manager, you'll be responsible for:
- Developing and executing strategies to drive customer satisfaction, retention, and growth.
- Building strong relationships with key stakeholders, including account managers, sales teams, and customers.
- Managing risk, ensuring on-time renewals, and driving growth in your portfolio.
- Collaborating with internal teams to provide top-tier service and closing the loop on feedback and requests.
To succeed in this role, you should have:
- A minimum of 1-3 years of SaaS Customer Success experience, preferably in B2B2C environments.
- Strong commercial, communication, and presentation skills.
- A proven track record of delivering results-driven initiatives and meeting targets.
- Experience working with technical and commercial teams, including partner enablement and complex setups.
- Proficiency in English and French (native level recommended).
We offer a competitive salary package, including:
- A base salary of €48,000 per annum.
- 30 paid vacation days (5 weeks + 5 top-up days).
- A personal learning budget and time off for professional development.
- Free snacks and beverages at our office.
- Pension and health insurance accounts.
We're committed to creating a dynamic work environment that fosters innovation, teamwork, and work-life balance. If you're passionate about delivering exceptional customer experiences and driving growth, we'd love to hear from you.
