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CS Team Lead

1 week ago

Copenhagen, Copenhagen, Denmark Resights Full time

Baggrund

Vi søger en erfaren Customer Success Manager til vores Frontdesk-team. Dine primære opgaver vil være at sikre, at vores kunder får det bedste udbytte af Resights-platformen og at udvikle nye forretningsmål med dine kunder. Du skal være dygtig til at bygge relationer med kunderne og støtte dem igennem hele processen fra salgsfasen til den daglige drift.

Opgaver

Din hovedopgave vil være at aktivere og fastholde kunderne, men du vil også være ansvarlig for at:

  • Sikre, at kunderne følger og accepterer proceserne og politikkerne for både onboarding og driften af Resights-platformen.
  • Opmuntre kunderne til at få udbyttet af fuldt ud deres investering i Resights-platformen, ved at identificere deres behov og ønsker og yde hjælp til at imødegå disse på niveau.
  • Fremme forretningens vekst og antal kunder samt fremme sales-effektivitet ved at hurtigt og effektivt styre sammen med frontdesk-holdet.

Hvem er vi?

Vi er en dansk startups selskab, der søger en profesionel til vores Frontdesk-team, hvis målsetning er at understøtte vores kunders succes og det fremme af bestemmelse, integration og forenklelse af operationer mellem underskrevet kontrakt og uddelivelse af Resights-løsningen.