Customer Service and Logistics Expert

5 days ago


Copenhagen, Copenhagen, Denmark TOTAL Deutschland GmbH Full time

TOTAL Deutschland GmbH is a leading player in the global energy transition towards a greener future. We are committed to delivering excellence in lubricants operations and customer service.

We are seeking a dynamic and experienced Customer Service and Logistics Expert to join our team and lead our Nordic customer service operations.

The successful candidate will have a strong background in logistics and customer service, with a focus on optimizing tools and processes to improve service.

Your key responsibilities will include:

  • Developing strategies for logistics solutions
  • Managing tenders on the lubricants supply chain
  • Ensuring excellence in transport documents and customs clearance

You will also be responsible for acting as a key user in SAP SD, super user for our online platforms and EDI exchanges, and co-owner of the CRM Lubricant business tool.

As a leader, you will motivate and manage a team of 4 people in Customer Service Nordic, and act as a backup for the Supply Chain and Procurement Manager.

To succeed in this role, you will need a bachelor or master's degree in supply chain, operations management, or a related field, and a minimum of 5 years of experience in supply chain operations.

You will also need advanced skills in Excel, experience as a SAP key user, and experience on Power BI and Power apps.


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