Customer Service Director

6 days ago


Copenhagen, Copenhagen, Denmark TOTAL Deutschland GmbH Full time

About Us

We are dedicated to delivering excellence in lubricants operations and customer service at TOTAL Deutschland GmbH. Our commitment to innovation, sustainability, and customer satisfaction drives our success.

As a global organization with operations in over 130 countries, we offer exciting career opportunities for talented individuals like you.

The Position

As the Operations & Customer Service Manager, you will be responsible for managing lubricants operations and customer service activities. This includes optimizing tools and processes to improve service, ensuring correctness and completeness of flows in SAP, and leading Customer Relationship Management.

  • Main Responsibilities:
  • Develop strategies for logistics solutions and manage tenders on the Lubricants Supply Chain.
  • Ensure excellence in transport documents and customs clearance, and act as a key user in SAP SD.
  • Co-owner of the CRM Lubricant business tool and super user for the Company's online platforms and EDI exchanges.

Your Profile

We are looking for a dynamic and experienced professional with a background in supply chain operations. You should have a bachelor or master's degree in supply chain, operations management, or a related field, and at least 5 years of experience in supply chain operations.

  • Required Skills:
  • Advanced skills in Excel and experience as a SAP key user or with equivalent ERP systems.
  • Experience with Power BI and Power apps, and fluent in English and one Scandinavian language.


  • Copenhagen, Copenhagen, Denmark 1 Hotels Full time

    The Hospitality Service Director role at 1 Hotels involves leading a team of professionals to deliver exceptional service and drive growth in a dynamic environment. We are seeking a highly skilled professional who can develop and implement innovative beverage offerings and strategies to enhance customer experience.Key ResponsibilitiesThe successful candidate...


  • Copenhagen, Copenhagen, Denmark Norwegian Full time

    Norwegian is looking for an Aviation Services Director to lead our passenger services operations at Copenhagen Airport. As a senior member of our team, you will be responsible for developing and implementing strategies to drive business growth, improve customer satisfaction and enhance operational efficiency.Main Responsibilities:Developing and executing...


  • Copenhagen, Copenhagen, Denmark Auditdata Full time

    Location: Copenhagen, DKAbout the role:We are excited to announce an opportunity for a talented and motivated Professional Services Director to join our team at Auditdata. In this key role, you will play a crucial part in ensuring the delivery of top-notch software services to our valued clients, ultimately contributing to their satisfaction and success.As...


  • Copenhagen, Copenhagen, Denmark Mikkeller Running Club Full time

    About the PositionMikkeller is looking for an experienced Location Services Director to lead our team at Mikkeller Aarsdale. The successful candidate will be responsible for developing the business by ensuring exceptional customer experiences.Main responsibilities include:Ensuring exceptional customer experiences through effective staff training and...


  • Copenhagen, Copenhagen, Denmark Rsgroup Full time

    Customer Service EngineerAre you a customer-focused engineer with a passion for technology and problem-solving? We're looking for a skilled Customer Service Engineer to join our team at RS Group.In this role, you'll work closely with our customers to understand their technical needs and provide tailored solutions to meet their requirements. You'll be the...


  • Copenhagen, Copenhagen, Denmark Delta Air Lines, Inc. Full time

    As a Customer Service Agent, you will be central in demonstrating Delta's commitment to our customers by making their travel experience as smooth and pleasant as possible. At Delta, our brand is critical to our continued success. As a Customer Service Agent, you play a key part in keeping our brand strong by demonstrating strict adherence to uniform...


  • Copenhagen, Copenhagen, Denmark H&M Group Full time

    Customer Service AmbassadorH&M Group, a leader in the fashion industry, is seeking a Customer Service Ambassador to join their team. As a key representative of H&M, you will be responsible for providing exceptional customer service through various channels, including phone, chat, social media, and email.Key Responsibilities:Receive and respond to customer...


  • Copenhagen, Copenhagen, Denmark SKANDINAVISK Full time

    Discover a fulfilling career at Skandinavisk, where you'll be the face of our brand and deliver exceptional customer experiences. We're seeking a skilled Customer Service Specialist to join our dynamic team.About the RoleThis is an exciting opportunity for someone who thrives in a fast-paced environment and is passionate about providing top-notch support to...


  • Copenhagen, Copenhagen, Denmark JACOBS DOUWE EGBERTS Full time

    Are you passionate about delivering exceptional customer experiences? As a Customer Service Associate at JACOBS DOUWE EGBERTS, you will be the first point of contact for our customers and play a crucial role in ensuring their satisfaction.We are seeking a highly motivated and organized individual to join our team as an Order Fulfillment Specialist. In this...


  • Copenhagen, Copenhagen, Denmark Rsgroup Full time

    We're looking for a seasoned Customer Services Expert to join our team in Copenhagen. As a Technical Support Engineer, you'll be responsible for providing top-notch technical assistance to our Scandinavian customers.Your role will involve troubleshooting complex technical issues, resolving customer queries, and ensuring seamless communication between...


  • Copenhagen, Copenhagen, Denmark JACOBS DOUWE EGBERTS Full time

    Do you thrive as first-point-of-contact for the company? Are you the fast-paced colleague with great communication skills? Would you like to learn more about coffee and tea? Come join us The customer service specialist is the first point of contact for JDE customers and delivers local customer services in line with defined policies and procedures. The...


  • Copenhagen, Copenhagen, Denmark JACOBS DOUWE EGBERTS Full time

    Do you thrive as first-point-of-contact for the company? Are you the fast-paced colleague with great communication skills? Would you like to learn more about coffee and tea? Come join us   The customer service specialist is the first point of contact for JDE customers and delivers local customer services in line with defined policies and procedures. The...


  • Copenhagen, Copenhagen, Denmark SKANDINAVISK Full time

    At SKANDINAVISK, we are seeking a dedicated and experienced customer service professional to support our Danish and international B2B customers in a full-time capacity from our Copenhagen head office.This role will be the first point of contact for our wholesale customers and will play a central role in the process from order to invoicing, ensuring an...


  • Copenhagen, Copenhagen, Denmark DHL Germany Full time

    Job OverviewThis is a senior leadership position responsible for managing the customs department at DHL Global Forwarding Denmark. The successful candidate will have experience in customs handling, customer service, and people management.Key Accountabilities:Develop and implement strategies to drive growth and improve efficiency in the customs...


  • Copenhagen, Copenhagen, Denmark SKANDINAVISK Full time

    To backfill a maternity leave, we are searching for a dedicated and experienced Customer Service Assistant, who can take care of our Danish and international B2B customers and sales agents in a full-time capacity from our Copenhagen head office. As a Customer Service Assistant, you will be the first point of contact for our wholesale customers and you will...


  • Copenhagen, Copenhagen, Denmark Tamigo Full time

    We're looking for a highly skilled Customer Service Ambassador to join our team at Tamigo. As a key representative of our brand, you will be the first point of contact for our customers and play a vital role in shaping their experience with our software.Key Responsibilities:Provide exceptional customer support via various communication channelsInvestigate...


  • Copenhagen, Copenhagen, Denmark Klar Full time

    Klar Copenhagen, Capital Region of Denmark, DenmarkWanna talk to happy customers all day long? Who never has any challenges or issues in their lives? Customers who always remember to order the correct product, treat it correctly and cancel within time if they don't want it anyway?Then you don't have to read any further - because at Klar we have an awesome...


  • Copenhagen, Copenhagen, Denmark Boozt Group Full time

    We are seeking a skilled Customer Service Representative to join our team at the Boozt Group. In this role, you will be responsible for delivering exceptional customer experiences to our Icelandic market.Your primary goal will be to provide timely and effective solutions to customer inquiries, ensuring that our customers feel valued and supported throughout...


  • Copenhagen, Copenhagen, Denmark Klar Full time

    Customer Service Specialist - Swedish and Norwegian OR Danish SpeakerWanna talk to happy customers all day long? Who never has any challenges or issues in their lives? Customers who always remember to order the correct product, treat it correctly and cancel within time if they don't want it anyway?Then you don't have to read any further - because at Klar we...


  • Copenhagen, Copenhagen, Denmark Bella Center Copenhagen Full time

    As a dynamic leader with a passion for customer service, we invite you to join our team as a Food and Beverage Service Director at AC Hotel Bella Sky Copenhagen. In this role, you will be responsible for overseeing the daily operations of our food and beverage service, including managing dining areas, bars, and events.About the Role:Manage a team of food and...