Customer Service Director
6 days ago
About Us
We are dedicated to delivering excellence in lubricants operations and customer service at TOTAL Deutschland GmbH. Our commitment to innovation, sustainability, and customer satisfaction drives our success.
As a global organization with operations in over 130 countries, we offer exciting career opportunities for talented individuals like you.
The PositionAs the Operations & Customer Service Manager, you will be responsible for managing lubricants operations and customer service activities. This includes optimizing tools and processes to improve service, ensuring correctness and completeness of flows in SAP, and leading Customer Relationship Management.
- Main Responsibilities:
- Develop strategies for logistics solutions and manage tenders on the Lubricants Supply Chain.
- Ensure excellence in transport documents and customs clearance, and act as a key user in SAP SD.
- Co-owner of the CRM Lubricant business tool and super user for the Company's online platforms and EDI exchanges.
Your Profile
We are looking for a dynamic and experienced professional with a background in supply chain operations. You should have a bachelor or master's degree in supply chain, operations management, or a related field, and at least 5 years of experience in supply chain operations.
- Required Skills:
- Advanced skills in Excel and experience as a SAP key user or with equivalent ERP systems.
- Experience with Power BI and Power apps, and fluent in English and one Scandinavian language.
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