Customer Success Strategist

14 hours ago


Odense, Odense Kommune, Denmark Colourbox GmbH Full time
Company Overview

Skyfish is a leading SaaS provider serving over 500 clients across North Europe, offering comprehensive image solutions and empowering organizations to manage and share images across platforms.

Job Description

We are seeking a dedicated and experienced Customer Success Specialist with a technical mindset to join our team. The ideal candidate will have a passion for delivering exceptional customer experiences, thrive in a fast-paced environment, and possess strong problem-solving skills and experience with technical products.

The successful candidate will:

  • Maintain and grow monthly recurring revenue (MRR) for Skyfish customers
  • Be responsible for maintaining the number of Skyfish customers
  • Work closely with the counterpart managing Colourbox
  • Develop strong customer relationships to understand needs, goals, and challenges
  • Act as the primary point of contact for customer inquiries
  • Proactively engage with customers to ensure maximum value from our products/services
  • Collaborate with internal teams to address customer needs and drive solutions
  • Identify opportunities for upselling or cross-selling additional features/services to existing customers
  • Monitor customer metrics to identify potential churn risks and take proactive measures to mitigate them
  • Provide product demonstrations, training sessions, and ongoing support

Required Skills and Qualifications

  • Years of experience in customer success, account management, or similar roles
  • Proven track record of building and maintaining strong customer relationships
  • Strong written and oral English proficiency with excellent communication and presentation skills
  • An understanding of technical products, particularly SaaS, with proficiency in relevant technologies and frameworks
  • Experience in working independently and collaboratively in a team environment

Benefits

Our team offers a pleasant work environment, competitive compensation, and opportunities for growth and development.



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