Customer Success Strategist
14 hours ago
Skyfish is a leading SaaS provider serving over 500 clients across North Europe, offering comprehensive image solutions and empowering organizations to manage and share images across platforms.
Job DescriptionWe are seeking a dedicated and experienced Customer Success Specialist with a technical mindset to join our team. The ideal candidate will have a passion for delivering exceptional customer experiences, thrive in a fast-paced environment, and possess strong problem-solving skills and experience with technical products.
The successful candidate will:
- Maintain and grow monthly recurring revenue (MRR) for Skyfish customers
- Be responsible for maintaining the number of Skyfish customers
- Work closely with the counterpart managing Colourbox
- Develop strong customer relationships to understand needs, goals, and challenges
- Act as the primary point of contact for customer inquiries
- Proactively engage with customers to ensure maximum value from our products/services
- Collaborate with internal teams to address customer needs and drive solutions
- Identify opportunities for upselling or cross-selling additional features/services to existing customers
- Monitor customer metrics to identify potential churn risks and take proactive measures to mitigate them
- Provide product demonstrations, training sessions, and ongoing support
Required Skills and Qualifications
- Years of experience in customer success, account management, or similar roles
- Proven track record of building and maintaining strong customer relationships
- Strong written and oral English proficiency with excellent communication and presentation skills
- An understanding of technical products, particularly SaaS, with proficiency in relevant technologies and frameworks
- Experience in working independently and collaboratively in a team environment
Benefits
Our team offers a pleasant work environment, competitive compensation, and opportunities for growth and development.
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