Highly Motivated IT Operations Manager Wanted for Copenhagen Location

1 week ago


Copenhagen, Copenhagen, Denmark Usemover Full time

About Mover

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Mover is a dynamic technology company driving real change in an industry crucial to the global economy and the environment. We are a passionate team of over 70 talents who enjoy challenging the status quo with IKEA as a shareholder and global partner.

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The Job

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We are seeking a highly motivated IT Operations Manager to join our team in Copenhagen. As our Service Desk Manager, you will play a key role in influencing the direction and shaping the Service Desk department. Your primary responsibility will be to oversee the day-to-day operations of our service desk, ensuring adherence to established policies and procedures.

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You will be responsible for monitoring and prioritizing incoming tickets, assigning them to the appropriate team members based on expertise and workload. You will also escalate complex issues to relevant technical teams and track their resolution.

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In addition, you will analyze trends and identify areas for improvement in service delivery and knowledge base development. You will generate reports and metrics to measure Service Desk performance and identify opportunities for optimization.

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As an ideal candidate, you have a minimum of 3-5 years of experience in a Service Desk or related IT support role. You possess technical knowledge and are a quick learner of new software. You have excellent problem-solving and analytical skills, as well as superior communication, interpersonal, and conflict-resolution skills.

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Proficient in ticketing systems and other relevant Service Desk tools, you are highly organized and love working based on data. You are excited about exploring and leveraging AI coding tools, and you have experience using Jira Service Management, ITIL, or similar service management frameworks.

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About You

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At Mover, we value candidates with experience in the logistics industry providing automation and optimization. If you have a passion for creating smarter logistics that reduce waste and make people's lives better, then this is the perfect opportunity for you.

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The Package

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We offer a competitive salary of approximately €55,000 - €65,000 per year, depending on your experience. You will also receive modern hardware to ensure you can work efficiently, social activities, six weeks of vacation, flexible working hours, remote working opportunities, flexible pension scheme, and health insurance.

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The Process

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We strive to have an efficient process and timeline concerning your time. Applications are read ongoing, and we will inform you of our decision to proceed within two weeks of applying. If we see a potential match from your application and/or resume, we will invite you for a short 15-minute introduction call online to validate the match.

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If we proceed with your application, we will schedule a first online interview to give you a rundown of who we are, what we expect from the role, and naturally to get to know you. Assuming there is a mutual match, we will create an offer and send it to you.



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