Customer Success Leader
4 days ago
SAP Danmark is a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.
About Us
We enable our customers to bring out their best by providing them with innovative solutions that help them work together more efficiently and use business insight more effectively.
Job Description
Role Summary
This role involves participating in the SAP Academy for Customer Success, a 10-month dynamic program designed to equip you with an array of skills and a robust foundation for your fruitful career.
Key Responsibilities
- Successfully complete the academy program, which includes classroom phases and field phases with your CSM team, that enhances your support into the CSM role, a critical customer-facing function within our dynamic Customer Success board area.
- Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
- E-CSM: Enhance skills in advising complex, global transformations and driving customer outcomes, renewals, expansions, and upsells.
- S-CSM: Enhance skills around your solution portfolio, managing customer retention, and driving value realization.
- Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.
Required Skills and Qualifications
- 2-5 years' work experience with a proven record of supporting customers and business transformation, preferably from consulting, sales, and/or account management, or Business roles (e.g., Finance, Operations, Supply Chain) that include resolution and escalation management.
- Experience advising or driving complex global transformations.
- Strong communication skills including fluency in English and German, other local languages are a plus.
- Proficient interpersonal skills including curiosity, effective listening skills, professional presence, empathy, and 'can-get-it-done' mentality.
- Demonstrated ability to collaborate across diverse stakeholders and business functions in a complex environment.
- Strong Business Acumen including demonstrated knowledge of business processes and/or industries.
Benefits
Full-time employment from day one with practical learning applications for your role. Upon successfully completing the program, you will move into a direct customer-facing CSM role in your market and continue receiving mentoring and coaching support to accelerate your growth.
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