Customer Experience Associate
1 day ago
We are seeking a talented individual to join our team at Patrique Mercier Recruitment ES as a Nordic Speaking Customer Experience Associate. This remote opportunity allows you to work from the comfort of your home in Greece, engaging with Nordic-speaking clients and helping them create memorable experiences.
Your primary responsibility will be to provide exceptional support and guidance to our customers, ensuring their satisfaction through effective communication and problem-solving skills. With a strong command of Nordic languages, you will be the first point of contact for our clients, addressing their inquiries, resolving issues, and providing relevant product information.
Key Responsibilities:
- Deliver friendly and efficient customer support to Nordic-speaking clients via various communication channels
- Respond to customer inquiries, resolve issues, and offer product information
- Document interactions and feedback accurately in our CRM system
- Collaborate with the team to continually improve our service and processes
- Pursue ongoing training to stay updated on our products and customer service strategies
Requirements:
- Fluency in one or more Nordic languages (Danish, Swedish, Norwegian, or Finnish) is essential
- A strong dedication to delivering exceptional customer service
- Prior experience in customer support or a related field is desirable
- Excellent communication skills and a positive, friendly attitude
- Ability to work independently and as part of a remote team
- Strong problem-solving skills and attention to detail
Benefits:
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Good Salary: €40,000 - €60,000 per annum, depending on experience
- Fully Paid Relocation Package (flight, transfer, and hotel)
- Free Greek Lessons, discounts, and other perks
Seniority Level: Entry level
Employment Type: Full-time
Job Function: Customer Service
Industries: IT Services and IT Consulting
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