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Customer Success Professional
2 weeks ago
We are seeking a highly motivated Customer Success Professional to join our team at Plecto. In this role, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic partnerships.
About the Role:
The ideal candidate will have a proven track record of success in customer-facing roles, with a strong understanding of sales and commercial principles. You will be working closely with customers to identify their unique needs and develop customized solutions that drive value and growth.
Key Responsibilities:
- Onboarding and Training: Develop and deliver tailored onboarding plans to ensure seamless integration of our platform into customers' businesses.
- Strategic Partnerships: Foster deep relationships with key stakeholders to understand their goals and challenges, and develop innovative solutions to address these.
- Account Development: Work collaboratively with internal teams to identify new revenue opportunities and develop targeted strategies to capture these.
- Customer Retention: Develop and implement retention strategies to minimize churn and maximize long-term customer satisfaction.
- Communication and Support: Provide proactive communication and support to customers, addressing any issues or concerns in a timely and professional manner.
About You:
To succeed in this role, you will need to possess excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues alike. A positive attitude, high energy level, and strong work ethic are essential qualities for this position.
Requirements:
- Experience: At least 2 years of experience in a customer-facing role, preferably in a similar capacity.
- Skillset: Strong analytical and problem-solving skills, with the ability to navigate complex technical systems.
- Languages: Fluency in English is required, with proficiency in Danish or other languages a plus.
What We Offer:
Plecto offers a dynamic and supportive work environment, with opportunities for career growth and development. Our team is passionate about innovation and customer satisfaction, and we are committed to creating an inclusive and diverse workplace culture.
Salary: The estimated salary for this position is $60,000 - $80,000 per annum, depending on experience and qualifications.
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