Strategic Client Growth Lead

5 days ago


Copenhagen, Copenhagen, Denmark Frankly Full time

Frankly is a creative digital agency built for big ideas and strategic thinking, seeking a Strategic Client Growth Lead to play a pivotal role in driving revenue expansion and client satisfaction.

About the Role

This senior-level position involves developing and implementing comprehensive account plans that drive revenue growth and align with client objectives and company goals. The successful candidate will be a seasoned professional with experience in managing complex client portfolios and delivering tailored solutions that enhance engagement and satisfaction.

Main Responsibilities:

  1. Collaborate closely with the commercial team to secure new clients and expand existing relationships.
  2. Develop and implement comprehensive account plans that drive revenue growth and align with client objectives and company goals.
  3. Proactively manage client satisfaction, retention, and account growth, understanding their needs and delivering beyond expectations.
  4. Maintain accurate records of revenue streams from managed clients, ensuring targets are met and identifying opportunities for growth.
  5. Cross-functional collaboration: Work with teams across Frankly to deliver tailored solutions that enhance client engagement and satisfaction.
  6. Stay abreast of market trends and competitor activities to inform strategies and enhance the competitive position of our offerings.

Requirements:

  • Client management – demonstrable experience of managing a portfolio of clients successfully.
  • Sector understanding – experience in how large multi-nationals operate is particularly valuable, ideally, but not exclusively across B2B sectors.
  • A strong and eloquent communicator, fluent English is essential both written and spoken.
  • Demonstrate commercial acumen – understand the dynamics of commercial negotiations, be financially literate and have a natural interest in the wider business ecosystem.
  • Tenacious, with a fair degree of hustle.


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