Customer Care Manager

7 months ago


Aarhus, Denmark Marel Full time

Are you proud of what you did today? Our Customer Care Managers are.

As our new Customer Care Manager you will be overall responsible for the relationship and management of the customer portfolio related to our install base in Fish Division. Your customers will be located in Denmark, Finland, Sweden and Faroe Islands. You will act as a trusted advisor for the customer and pro-actively work to build and maintain the customer relations. This includes analyzing and delivering performance information, knowledge & advice with recommendations for solutions to the customer’s needs and expectations for uptime, performance, reliability and cost of ownership.

A key part of your role is to meet with customers. Up to 80 travel days pr. Year must be expected.

This position is located out of either Aarhus, DK or Støvring, DK.

What you'll be doing

Be the customer advocate and trusted advisor for the customer in their focus market Optimize customer relationships by building trust through frequent customer visits and communications Negotiate agreements with customers in relation to after market sales such as upgrades, service contracts or SLA’s. Analyze customer performance and needs, identify opportunities and translate this into proposals of solutions for the customer Work closely together with various internal stakeholders and Sales to manage the business with the customer and drive customer satisfaction Analyze customer, market and competitor data and translate this information into valuable feedback for the service organization and other relevant functions within Marel

Who are we?

We are a team of problem-solvers from all over the world, proud to be working on transforming the future of food. As world leaders in advanced food processing solutions, we can contribute to creating a world where quality food is produced sustainably and affordably – but we need a Customer Care Manager to help us get the most out of this opportunity.

What´s in it for you?

There’s nothing like the feeling you get when you do something worthwhile for a living. That said, coming home from work knowing you made a difference is just one of the great things you can experience at Marel. You can expect:

Freedom to take initiative and make a real impact in a growing global business Recognition for your achievements  Clear objectives and realistic demands  Access to decision-makers and a global network of specialists  Space to explore and learn 

What kind of a person are you?

We encourage each of our 7,000+ employees to bring their unique self to work and aim to make everyone feel recognized, valued and free to explore their potential. We’re committed to creating an inclusive culture and welcome new colleagues from all walks of life. To be successful in this role, you have:

Experience with a customer facing role within Sales of services, SLA’s or capital goods, with a couple of years’ experience in this or similar position – Preferably with experience from salmon processing industry. A degree in engineering and/or Business Administration in combination with commercial experience Excellent communication skills and the ability to work in a multi-discipline team environment A commercial and service-oriented mindset Strong communication skills in Danish and English – both spoken and written.

Interested?

If you also want to feel proud of what you do every day, then Marel is the right place for you. We look forward to receiving your application via the “Apply” button below. We conduct interviews on an ongoing basis and close the position once we have the right candidate.

If you have any question, please get in touch with our Talent Acquisition Specialist, Dorthea Bülow on . Please note that applications send directly via mail will go unanswered.

#LI-DB1



  • Aarhus, Denmark Cambio Group Full time

    Cambio is one of the Nordics' leading suppliers in e-health with a comprehensive offering for the entire health and care chain. Our e-health solutions support healthcare professionals in their daily work and offer patients safer and more easily accessible care. We are proud to be an important part of Nordic health and social care. We are growing continuously...


  • Aarhus, Denmark Playable ApS Full time

    Are you motivated by creating and developing strong customer relationships, and by ensuring best-in-class adoption of software to customers from all kinds of industries on a global scale? We’re looking for a Senior Customer Success Manager to work with some of the world’s leading brands as they unleash the power of play with the Playable platform. The...


  • Aarhus kommune, Denmark Plecto Full time

    Customer Success Manager (CSM) Are you our next Customer Success Manager? Do you have a natural flair for Customer Care and a good understanding to develop companies in different industries, by focusing on their unique KPI’s? Then join us in building a world-class product that helps our customers succeed! At Plecto, we are on a mission to create the...


  • Aarhus, Denmark RAPTOR SERVICES AS Full time

    Ansøgningsfrist: Vi kalder ind til samtaler løbende Tiltrædelse: Hurtigst muligt Type: Fuldtidsstilling Vil du være med til at bygge stærke kunderelationer til nogle af de største e-commerce brands i Danmark og udlandet?  Så er du måske den Customer Success Manager, som Raptor leder efter til vores flotte hovedkontor i hjertet af Aarhus! ...


  • Aarhus, Denmark Nuuday Full time

    Senior Customer Experience Manager Bliv en central del af TDC NET’s mission om at levere de bedste kundeoplevelser! TDC NET tager næste skridt i vores rejse som en selvstændig udbyder af digital infrastruktur i Danmark. Vi har et mål om at blive de bedste inden for kundeoplevelser, og vi søger en engageret og analytisk dygtig medarbejder, som kan...


  • Aarhus, Denmark Whistleblower Software Full time

    Formalize Madrid Full-time Salary Competitive Are you looking for a big challenge and an opportunity to make an equally big impact as an early hire in our newly established Customer Success team? Do you have knowledge and experience to contribute to best practice and the ideas within customer engagement, onboarding and service and do you have the initiative...


  • Aarhus, Denmark Whistleblower Software Full time

    Formalize Madrid Full-time Salary Competitive Are you looking for a big challenge and an opportunity to make an equally big impact as an early hire in our newly established Customer Success team? Do you have knowledge and experience to contribute to best practices and ideas within customer engagement, onboarding, and service? Do you have the initiative and...


  • Aarhus, Denmark Whistleblower Software Full time

    Formalize Aarhus Full-time Salary Competitive Are you looking for a big challenge and an opportunity to make an equally big impact as an early hire in our newly established Customer Success team? Do you have knowledge and experience to contribute to best practice and the ideas within customer engagement, onboarding, and service and do you have the initiative...


  • Aarhus, Denmark Whistleblower Software Full time

    Formalize Aarhus Full-time Salary Competitive Are you looking for a big challenge and an opportunity to make an equally big impact as an early hire in our newly established Customer Success team? Do you have knowledge and experience to contribute to best practice and the ideas within customer engagement, onboarding, and service? Do you have the initiative...


  • Aarhus, Denmark Whistleblower Software Full time

    Formalize Madrid Full-time Salary Competitive Are you looking for a big challenge and an opportunity to make an equally big impact as an early hire in our newly established Customer Success team? Do you have knowledge and experience to contribute to best practice and the ideas within customer engagement, onboarding, and service? Do you have the initiative...


  • Aarhus, Denmark Whistleblower Software Full time

    Formalize Milan Full-time Salary Competitive Are you looking for a big challenge and an opportunity to make an equally big impact as an early hire in our newly established Customer Success team? Do you have knowledge and experience to contribute to best practice and the ideas within customer engagement, onboarding, and service? Do you have the initiative and...


  • Aarhus, Denmark The HubDanske Bank Full time

    Are you looking for a big challenge and an opportunity to make an equally big impact as an early hire in our newly established Customer Success team? Do you have knowledge and experience to contribute to best practice and the ideas within customer engagement, onboarding, and service and do you have the initiative and motivation to always improve? Then you...


  • Aarhus, Denmark The HubDanske Bank Full time

    Are you looking for a big challenge and an opportunity to make an equally big impact as an early hire in our newly established Customer Success team? Do you have knowledge and experience to contribute to best practices and the ideas within customer engagement, onboarding, and service? Do you have the initiative and motivation to always improve? Then you have...


  • Aarhus, Denmark The HubDanske Bank Full time

    Are you looking for a big challenge and an opportunity to make an equally big impact as an early hire in our newly established Customer Success team? Do you have knowledge and experience to contribute to best practice and the ideas within customer engagement, onboarding, and service? Do you have the initiative and motivation to always improve? Then you have...


  • Aarhus, Denmark Whistleblower Software Full time

    Formalize Aarhus Full-time Salary Competitive Are you looking for a big challenge and an opportunity to make an equally big impact as an early hire in our newly established Customer Success team? Do you have knowledge and experience to contribute to best practice and the ideas within customer engagement, onboarding, and service? Do you have the initiative...


  • Aarhus, Denmark Whistleblower Software Full time

    Formalize Aarhus Full-time Salary Competitive Are you looking for a big challenge and an opportunity to make an equally big impact as an early hire in our newly established Customer Success team? Do you have knowledge and experience to contribute to best practice and the ideas within customer engagement, onboarding, and service and do you have the initiative...


  • Aarhus, Denmark The HubDanske Bank Full time

    Are you looking for a big challenge and an opportunity to make an equally big impact as an early hire in our newly established Customer Success team? Do you have knowledge and experience to contribute to best practices and the ideas within customer engagement, onboarding, and service? Do you have the initiative and motivation to always improve? Then you have...

  • ERP Delivery Manager

    4 months ago


    Aarhus, Denmark AAK - Aarhuskarlshamn Full time

    Everything AAK does is about Making Better Happen. We specialize in plant-based oils that are the value-adding ingredients in many of the products people love to consume. We make these products better tasting, healthier, and more sustainable. At the heart of AAK’s offer is Customer Co-Development, combining our desire to understand what better means for...

  • Operations Manager

    7 months ago


    Aarhus, Denmark Maersk Full time

    A.P. Moller - Maersk, a global logistics leader, moves 20% of global trade annually. With over 100,000 dedicated professionals across 130 countries, we are committed to connecting and simplifying global trade for our customers' growth. In project logistics, a specialized subset, we navigate the intricate orchestration of material flow, order management,...

  • Strategy Manager

    3 months ago


    Aarhus, Denmark Stibo Systems Full time

    We are seeking a highly motivated and experienced Strategy Manager to join our team. As a Strategy Manager, you will be responsible for developing and executing strategies that drive growth, innovation, and profitability for our organization.   “” says Simon Hartington, Head of Strategy & Transformation   This is the role and main tasks As...