Customer Service
6 days ago
Customer Service & Operations Specialist
Description
Brænder du for ekstraordinær kundeservice og har du flair for tal og regnskab? Har du lyst til at gøre en forskel for kunder der har brug for hjælp og rådgivning til deres regnskab? Og vil du være med til at løfte vores kundeserviceafdeling til nye højder? Så er du måske vores nye kollega
Vi søger med lys og lygte efter en kollega til vores kundeservice team hos Billy by Ageras. Som en del af teamet vil du få en hverdag, hvor vi dagligt fokusere på at levere den bedste service til vores kunder. Du vil derfor være med til at gøre en forskel for Billys vækst og succes.
Hvordan ser en hverdag ud hos os?
Vi har brug for din hjælp til at:
- Rådgive og supportere vores kunder om stort og småt i deres regnskab (telefon/chat)
- Hjælpe nye kunder godt i gang med regnskabsprogrammet
- Udarbejde guides og artikler til både intern og ekstern brug
- Sikre at vores kunder har de nødvendige funktionaliteter i deres regnskab
Hvad ønsker vi af dig?
Du er en god menneskekender og det falder dig naturligt at levere sublim kundeservice. Dine venner vil beskrive dig som udadvendt, tålmodig og selvkørende. Du:
- Har en naturlig interesse for regnskab (en finansiel baggrund er kun et plus, men ikke et krav)
- Du har erfaring med at indgå i en drift og har arbejdet med kundeservice på chat og telefon i tidligere job
- Du har flair og interesse for komplekse systemer
- Gå-på-mod til at lære nyt er en del af dit DNA
- Du er ansvarsbevidst og kan tage selvstændige beslutninger
Hvad kan vi tilbyde dig?
- Tæt samarbejde med kundeservice teamet
- En masse skønne og glade kollegaer, samt et godt arbejdsmiljø
- Du vil få en masse ansvar og mulighed for at udvikle dig - fagligt og personligt
- En grundig onboarding
- Et internationalt arbejdsmiljø med højt til loftet. Det skal være fedt at gå på arbejde
Hvorfor skal du blive en del af Ageras?
Vi sætter en ære i at gøre vores arbejde godt, men vi skal også have det sjovt sammen. Du får mulighed for at deltage i vores fredagsbar hver fredag eller tage en lille pause i vores gaming-area. Der skal være plads til det hele.
Hos Ageras er vi på en mission om at erobre verden. Men hvem sagde, at du ikke kan have det sjovt imens?
Vi har et super lækkert kontor beliggende tæt på Nørreport Station. Vi har en kantine hvor vi dagligt spiser skøn frokost, og vores folk er simpelthen fantastiske.
Hvem er vi?
Som en del af Ageras, er Billy her for at gøre livet lettere for små virksomheder. I Billy arbejder vi hver dag på at gøre regnskab og bogføring let som en leg ved at tilbyde et cloudbaseret regnskabsprogram, der gør det let for vores kunder selv at bogføre, fakturere og holde styr på regninger.
Du vil indgå i et ungt og dynamisk team, hvor kunden er centrum og hvor personlig udvikling er i fokus, hvor humøret altid er højt, og hvor vi går op i at have det sjovt sammen både på og efter arbejde.
Interesseret?
Lyder det som noget for dig? Så kan vi ikke vente med at høre fra dig. Send os dit CV og en motiveret ansøgning hurtigst muligt. Vi holder samtaler løbende og lukker for rekrutteringen, når vi har fundet den rigtige kandidat.
Tiltrædelse: Snarest muligt.
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Om Ageras
Hos Ageras muliggør vi succes for små virksomheder ved at bygge det bedste økosystem omkring deres økonomiske behov. Med en velbevaret opstartsånd er vi i dag en ambitiøs fintech-virksomheder med næsten 250 ansatte, der opererer på 12 markeder i Europa og USA. Vores mission er at levere digitale værktøjer og tjenester, der frigør mindre virksomheder fra at bruge tid på administrationen. Dette giver dem mulighed for at dedikere deres tid og energi fuldt ud til at drive deres forretning.
#LI-DNI
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