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Customer Support

3 months ago

Aarhus, Denmark Adversus AS Full time

Do you have a knack for giving excellent customer support while simultaneously having experience with IT systems?

At Adversus, we're looking for an addition to our CX Department to give our customers excellent support. So if you’re a person with a natural flair for customer support and software, you might be the person we're looking for

Adversus is an all-in-one call center platform that contributes to optimizing, automating, and effectively managing all of our customers' outbound activities. Our platform is a cloud-based Software as a Service (SaaS), where we continually develop and optimize based on our users' needs and feedback. Today, we have 40 employees working from our headquarters in Aarhus, where we handle every aspect of the business, including sales, support, development, marketing, and administration.

Your role at Adversus

As our new Customer Support, you will be responsible for giving our customers and users the best possible experience with our system. You will provide support to a broad segment of customers, mainly focusing on the use of Adversus and the clients’ internal processes.

Your role is essential for helping clients experience success when using Adversus - from the onboarding process to continuous customization and implementation of new features. And if you're ever in need of a helping hand with more complex matters (you know, technical stuff), fear not Our experienced and capable developers are always ready to give a helping hand. But with that being said, it is beneficial that you have a general understanding of and interest in IT systems and previous experience working with CRM or similar.

From our headquarters in Aarhus, you will provide support to our customers in 8-hour shifts between 08:00 and 18:00 Monday to Friday.

Your primary tasks will be

Support on phone, chat and email Onboarding & follow-up sessions Creating support articles and other relevant content Support partners

You must be

Good at communicating in both writing and speaking Fluent in English Outgoing and thrive in a social work environment Service-minded and focus on solutions instead of limitations Proactive and great at working independently

Not that it's a requirement, but we'd love it if you also speak Swedish and/or Danish.

This is what Adversus can offer you

You’ll join an energetic team with high ambitions and a flat organization. Our company culture is easy-going and informal because we know everyone performs better when they have fun while working.

You’ll get a delicious catered lunch every day, and if you get hungry before or after, there’s always fruit, snacks, and plenty of beverages. Every Friday, we cheers to a great week with a beer, RTD or soda while wrapping up the work.

We love to have a good time at the workplace, but we also know that getting together outside work further strengthens the bonds between colleagues. That’s exactly why we plan monthly out-of-office social events for all Adversuians, such as padel tennis, board game nights and pub crawls.

We offer you a full-time position at our office in Aarhus with a competitive salary package in line with your qualifications and experience. Health insurance and pension are included. If it’s relevant for you and agreed upon with your manager, we also offer education or courses to support the development of your professional and personal skills.