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Openframe søger en Customer Success ansvarlig med flair for tech-support
2 months ago
Customer Success ansvarlig med flair for tech-support
Hos Openframe arbejder vi målrettet for at fremme den grønne omstilling ved at gøre bæredygtighed lettere tilgængelig og effektiv for bygge- og ejendomsbranchen. Vi søger en passioneret Customer Success ansvarlig med erfaring inden for tech-support.
I din rolle bliver du en central del af et mindre, dedikeret team, hvor du bringer din positive energi, humor og naturlige evne til at skabe gode relationer i spil. Du vil være bindeleddet mellem vores tekniske og kommercielle teams og sikre, at kunderne får en personlig, professionel og god oplevelse.
Om stillingen:
Som Customer Success ansvarlig vil du sørge for, at vores kunder får mest muligt ud af vores platform og services. Du vil have en vigtig rolle i at sikre, at kundernes tekniske udfordringer hurtigt bliver løst, og at deres feedback bruges til at forbedre vores løsninger.
Som Customer Success ansvarlig vil du:
Være ansvarlig for first line tech-support og hjælpe vores kunder med tekniske udfordringer. Sikre positiv kundecentreret onboarding af nye brugere på platformen. Arbejde tæt sammen med både tech-og salgsteams for at skabe en sammenhængende kundeoplevelse. Planlægge og facilitere workshops og webinarer for at styrke kundernes forståelse og brug af platformen. Indsamle og videreformidle kundefeedback for løbende forbedring af vores platform. Udarbejde og vedligeholde guides, tutorials og andet brugermateriale. Kommunikere nye produktfeatures (og -fixes) direkte til vores kunder Bistå produkt- og udviklingsteamet med kvalitetssikring af platformen Evt. bistå marketing i opdatering og udvikling af vores kommercielle site
Om dig:
Vi forestiller os, at du:
Har en stærk kundeorienteret tilgang og brænder for en god kundeoplevelse. Har en naturlig evne til at kommunikere tekniske løsninger på en enkel og forståelig måde. Besidder en god humoristisk sans og kan skabe en positiv oplevelse, selv i pressede situationer. Har erfaring med tech-support, IT-support eller lignende funktioner. Er selvstændig, proaktiv og kan prioritere opgaver baseret på kundernes behov. Har en god forståelse for digitale løsninger og lærer hurtigt nye teknologier. Dansk, både skriftligt og mundtligt, og har gode engelskkundskaber. Trives med at håndtere flere opgaver på én gang og kan bevare overblikket. Er en teamplayer med stærke samarbejdsevner og en positiv indstilling.Erfaring med HubSpot er en fordel, da det er en vigtig del af vores værktøjskasse for kundehåndtering og kommunikation – men ikke et krav.
Vi tilbyder:
En deltidsstilling på 20-24 t/uge med fleksibilitet og mulighed for at forme din egen arbejdsdag. Mulighed for flere timer i takt med virksomhedens vækst. Konkurrencedygtig løn. Pensions- og sundhedsordning. En mindre, dynamisk organisation med 8 dedikerede kolleger. Kontor på Nørrebro tæt på Skjolds Plads Metro. Et uformelt, hyggeligt og støttende arbejdsmiljø.Send gerne din ansøgning hurtigst muligt – vi afholder samtaler løbende og ser frem til at høre fra dig
For yderligere information om stillingen, kontakt CEO, Jesper Ring, på tlf. 50 77 88 40 eller jr@openframe.org.
Om Openframe
Openframe er en veletableret startup, der leverer en specialiseret SaaS-platform til bygge- og ejendomsbranchen med fokus på den grønne omstilling og ledelse af bæredygtighedsinitiativer.
Vores platform faciliterer rapportering og certificering af bygninger i overensstemmelse med bæredygtighedsordninger og EU-taksonomi, hvilket sikrer overblik, struktur og realisering af bæredygtighedsmål.
Læs mere om os på openframe.org
