Customer Service Professional

1 month ago

Aarhus, Denmark Vestas Full time

Are you looking for the opportunity to make a difference with one of the global leaders in the renewable energy industry? Do you have a can-do attitude and enjoy working closely with customers and contracts? Then this is the job for you

Region NCE > SBU NCE Service > Customer & Contract Management Offshore > Customer Management Team 1

The department has an open and informal culture, where commitment, teamwork, good communication and collaboration are key to our success. You will have the opportunity to work in a high-growth industry and in a team of highly motivated and experienced colleagues. If you are as enthusiastic about the wind industry as we are, you may be the colleague we are looking for.

In this role you can be based in Aarhus (Denmark), Hamburg (Germany) or Edinburgh (Scotland), so we are accepting applications for all three locations.

Responsibilities

Responsibilities include:

Secure and maintain world class customer relationships, resulting in increased customer satisfaction and renewal of service contracts Own the contract; making sure that Vestas delivers according to the contract. Resolve customer issues, providing contractual and commercial support. Identify additional sales opportunities and support service sales department with proposals Keep records of customer interactions and maintain contract related data using internal tools Keep a clear overview of due payments and monitor the follow up Prepare quotations, issue service orders, assess routine customer claims and issue contractual notifications.

Qualifications

The ideal candidate will have a good commercial and /or technical education with previous experience in a customer-facing position, for example in a project management or contract management position, particularly dealing with complex, global customers, ideally in the energy services sector.

We are looking for:

At least Bachelor level education coupled with relevant professional experience Service contract delivery background preferably from the wind industry Proven experience in a customer-facing role Familiarity with wind turbines or rotating machinery, plant, processes, or systems Excellent English language skills, both written and spoken.

Competencies

We envision that you have the following competencies:

Understanding of contractual mechanisms of offshore wind projects Ability to grasp and communicate complex technical concepts effectively Networking skills and ability to collaborate seamlessly with internal teams, including engineers, sales, legal and accounts. High degree of structure, organisation, and accuracy Creativity and positive personality, focusing on realizing opportunities in a rapidly growing market

What we offer

We offer an exciting chance to engage with some of our key customers, within the energy industry's global partner on sustainable energy solutions. Reporting to the Senior Manager heading Customer Management Team 1, you will get to work with some of the new offshore projects for the future of our service business. Vestas is growing and developing, and we want you to grow with us.

Additional information

Location: In this role you can be based in Aarhus (Denmark), Hamburg (Germany) or Edinburgh (Scotland), so we are accepting applications for all three locations.

For this position you can expect travel days per year.

If all the above matches your interest and qualifications, please apply no later than ..4.

Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date.

DEIB Statement
At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

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