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Service Line Specialist

3 months ago

Copenhagen, Copenhagen, Denmark Cognizant Full time

Service Line Specialist – ServiceNow
Permanent Employment – Copenhagen, Denmark

As a Service Line Specialist, you will focus on establishing and maintaining strong and lasting relationships with our existing customers and bringing in new strategic customers for the company.

In addition to ensuring the growth and retention of our existing customer base, you will leverage your knowledge of the industry and our solution to attract and add new logos and customers.


About Cognizant
At Cognizant, we engineer modern businesses to improve everyday life because we're dedicated to making a lasting impact

Cognizant (Nasdaq:
CTSH) engineers modern businesses.

We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world.

Together, we're improving everyday life. See how at or @cognizant.

About the Team / Business Unit

The goal of the ServiceNow Business Group is to become the largest and best ServiceNow partner in the world, this is shown by or growth across EMEA as well as the quality of our delivery.

Our focus being driving into Cognizant existing accounts or new opportunities to make the ServiceNow platform a key strategic platform.

We focus this around three core tenants;

  • Customer advisory - optimisation, road mapping, strategic planning
  • Total experience - user experience OCM
  • Platform scale implementation - tackling complex mutli-product implementation

About You:

In line with the Effective Selling Equaliser, these would be your main responsibilities:

Your Key Result Areas:

Pipeline:

  • Work closely with existing customers to identify opportunities to up-sell, cross-sell and expand our services.
  • Proactively engage with customers to understand their changing needs and challenges.
  • Position the value of our services to meet the specific requirements and objectives of existing and potential customers.
  • Build and maintain a strong sales pipeline by continually developing relationships and customer engagement and adding new opportunities.

Activities:

  • Actively collaborate with the marketing team to align with the overall company strategy and ensure the success of the different initiatives.
  • Leverage events as opportunities to extend the customer network, building on established relationships of trust.
  • Exceed customer expectations at all stages of the relationship, from sales to demonstrations and workshops, ensuring active listening, effective negotiation and clear communication.
  • Maintain knowledge of current market conditions and update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.

Bookings:

  • Develop and implement strategies to drive upsell and cross-sell opportunities within the existing client base.
  • Meet and exceed established objectives outlined in your SIP.
  • Implement methodologies defined by Thirdera to effectively convert opportunities into booked business.
  • Continuously monitor and report on progress, adjusting strategies as needed to achieve booking targets.

Knowledge, Technical and Soft Skills

Technical skills:

  • Selling Cloud solutions to Direct Customers and System Integrators, preferably in ServiceNow ecosystem
  • Develop and utilize professional account management tools and follow up procedures.
  • Represent a high growth firm with the finest reputation and with great success stories.
  • Customer focused with a strong technical knowledge.
  • Experience working with large Service Integrators.

Soft skills:

  • Perform complex sales by clearly defining best business solutions, developing strategies and execution of plans, and utilizing business models.
  • Deep knowledge and passion for enterprise SaaS apps, IaaS, and PaaS.