customer service consultant

46 minutes ago

KøbenhavnFrb, Denmark Randstad Full time

Sensio, en af nordens hurtigst voksende udbydere inden for velfærdsteknologi, søger en empatisk Customer Service Consultant med flair for IT og SaaS.Sensio er på forkant med løsningen af nutidens og fremtidens plejeudfordringer og leverer innovative løsninger, der forbedrer livet for både borgere og sundhedspersonale. Med en robust portefølje, der inkluderer digitalt tilsyn, sensorer, nødkald og mobile tryghedsalarmer, driver Sensio transformative ændringer i sundhedssektoren i hele Skandinavien og Europa.Som 1st line kundeservicemedarbejder hos Sensio vil du være den første kontaktperson for vores kunder i plejesektoren. Din primære opgave er at yde professionel og effektiv kundesupport med fokus på Sensios velfærdsteknologiske produkter, især Safemate.ansvarsområder- Besvare indgående telefonopkald, e-mails og henvendelser via support portalen fra kunder i plejesektoren- Yde support til kunder vedrørende brug af Sensio-produkter, især Safemate-/GPS-produktet- Hjælpe med at løse simple tekniske problemer og guide kunderne til at bruge og konfigurere produkterne korrekt- Indsamle og eskalere relevante informationer om kundeproblemer til 2nd line support i Danmark, Norge og Sverige- Sikre, at kunderne får en positiv og effektiv oplevelse med Sensios kundesupport- Bidrage til at forbedre kvaliteten på kundeservice og kundernes tilfredshed.profilen- Du har en passion for at levere fremragende kundeservice og er yderst serviceorienteret- Du er god til at kommunikere klart og tydeligt, både skriftligt og mundtligt- Du er dygtig til at håndtere kunder og har en forståelse for supportprocesser- Du har stærke færdigheder i problemløsning og evnen til at tænke løsningsorienteret- Du er rolig og tålmodig under pres og kan bevare et positivt sind- Du er fortrolig med IT og kan hurtigt sætte dig ind i nye applikationer- Du har erfaring med at arbejde i et team og kan bidrage til et positivt arbejdsmiljø- Du er flydende i dansk, både skriftligt og mundtligt- Du har gerne kendskab til Sensio-produkter eller anden velfærdsteknologi, men det er ikke et kravSom person bliver du også motiveret af at se den samfundsmæssige nytte af de løsninger, vi implementerer, og du drives af at gøre dine kunder tilfredse. Du er en social og udadvendt person, der sætter pris på at interagere med nye mennesker.Du er komfortabel med at arbejde under eget ansvar og tage egne initiativer. Som person er du således ansvarsbevidst, grundig, ordentlig og vant til at koordinere og have mange bolde i luften.om sensioSensio blev grundlagt i 2009 og har en stærk tilstedeværelse i Norge, Sverige, Danmark og Island, hvor man betjener over 50 % af alle kommuner. I 2023 udvidede de til England og Frankrig og styrkede dermed positionen som førende leverandør af velfærdsteknologi i Europa. Med en samlet omsætning på 300 MDKK i 2023 har deres danske afdeling en omsætning på ca. 12 MDKK, hvilket indikerer et betydeligt vækstpotentiale, som skal indløses de kommende år.Teamet bestående af 190 dedikerede medarbejdere er engageret i at skabe bæredygtige produkter og tjenester, der forenkler sundhedspersonalets daglige opgaver og forbedrer den samlede pleje. De ejer og udvikler en række services, herunder RoomMate, Safemate, Safecall, Sensio 365, Smartvakt, Flexiblink og Vox, hvilket giver en unik position til at transformere ældreplejen i Europa.vil du vide mere?Randstad varetager rekrutteringen på vegne af Sensio i Danmark, og synes du, at stillingen lyder spændende, så send os dit CV via siden her. Vil du vide mere om jobbet og Sensio, er du velkommen til at kontakte chefkonsulent Kasper Kjærgaard på +45 61 95 92 51. Alle henvendelser behandles fortroligt.om randstadRandstad er verdens største HR-udbyder og 'partner for talent'. Vi giver lige muligheder til alle uanset baggrund og hjælper kandidater med at forblive relevante på et hastigt skiftende arbejdsmarked. Vi tror på et inkluderende arbejdsmarked, hvor alle kan være sig selv og føle sig velkomne.Vores markedsindsigt og store kendskab til arbejdsmarkedet hjælper virksomheder med at opbygge en kvalificeret, mangfoldig og fleksibel arbejdsstyrke, og vi støtter mennesker og virksomheder i at nå deres fulde potentiale. Det er det, vi er her for, og det er det, der motiverer os hver dag.Randstad DK er en del af den internationale Randstad Group. Vi formidler dagligt arbejde til over 600.000 mennesker verden over og er førende inden for rekruttering, karriererådgivning og fleksibel arbejdskraft i Danmark, med afdelinger i København, Aarhus, Aalborg og Kolding.

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