Technical Service Representative
2 weeks ago
About Us
We are Deltek, a leading provider of software and information solutions for project-based businesses. Our mission is to help our clients achieve their goals through innovative technology and exceptional service.
At Deltek, we value diversity, collaboration, and continuous improvement. Our employees are passionate about what they do, and we offer a dynamic and supportive work environment that fosters growth and development.
The Role
This position is part of our Support Services team, which provides critical support to our customers worldwide. As a member of this team, you will be responsible for delivering excellent customer service, troubleshooting complex technical issues, and collaborating with colleagues to achieve common goals.
Key Responsibilities:
- Support customers via phone, chat, and email.
- Troubleshoot and resolve technical issues related to Deltek's Maconomy Enterprise and Cloud-based products.
- Work collaboratively with colleagues to meet customer satisfaction and operational metrics.
- Develop and maintain knowledge of Deltek's products and services.
- Contribute to the development of new processes and procedures to improve customer satisfaction and efficiency.
Qualifications
To succeed in this role, you must have:
- 1+ years of experience in a customer-facing, problem-solving role.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Knowledge of Microsoft server operating systems and MS Office applications.
- Experience with database management systems (e.g., SQL, Oracle).
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