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Enterprise Order Management Specialist

1 week ago

Copenhagen, Copenhagen, Denmark Damco Spain SL Full time

At Damco Spain SL, we're driving an unprecedented transformation in our business growth, rethinking how we engage with customers and partners, and shaping the future of global trade across our network.

We're seeking a talented individual to help shape this journey and lead our growing OTC implementation engineering teams, setting the direction for future SAP S/4HANA-based solutions. As part of our global finance transformation program, you'll work closely with product owners to translate epics into user stories and deliver optimal business outcomes within the enterprise architecture framework.

Our organization operates in over 130 countries, with rapidly changing business and technology environments. This role offers a unique opportunity to shape our vision, implement world-class OTC solutions, and drive high-performance results.

We Offer:

A fast-paced, challenging, and international atmosphere with opportunities for continuous professional and personal development. You'll gain valuable experience working with diverse talents and backgrounds, contributing to a dynamic team that values customer outcomes, technology innovation, and stakeholder management.

  1. We operate in a fast-paced environment utilizing modern technologies and a strong bias toward action.
  2. We value customer outcomes and are passionate about using technology to solve business problems.
  3. We are a diverse team with colleagues from different backgrounds and cultures.
  4. We offer freedom and responsibility to shape the setup and processes we use in our community.
  5. We support continuous learning through trainings, conferences, workshops, and meetups.

Key Responsibilities:

  1. You will collaborate with product managers and engineering managers to define product vision, objectives, and key results aligned with business goals.
  2. Translate business requirements into delivered products in OTC areas like credit & risk management, customer billing & invoicing, collections, dunning, disputes, claims, receipts, online customer solutions, and master data.
  3. Be responsible for hands-on SAP solution delivery and configuration for OTC products across all Maersk business units.
  4. Work on both current legacy SAP ECC environments and future SAP S/4HANA solution.
  5. Collaborate with agile teams, including O2C product owners, SAP developers/engineers, and scrum masters, to execute prioritized backlogs.
  6. Assist in managing the Product Backlog: prioritize needs, create backlog items, and map out dependencies with business users and customers.
  7. Anticipate business and customer needs; create and use customer journey maps and develop deep knowledge of markets where the product operates.
  8. Work closely with overall development teams embracing Agile methods; contribute to planning, execution, and review of each sprint and refine the development process.
  9. Be responsible for evaluating product progress and being accountable for each stage of the development process and the final product itself.
  10. Evaluate product progress at each iteration, determine whether the final product is acceptable, make necessary course corrections, and provide suggestions for continuous improvements to the technology product and delivery process.
  11. Improve product performance metrics, including value delivery, user satisfaction, support process performance, compliance, cost, product stability, and deployment/roll-out performance.
  12. To be successful, you need to perform stakeholder management related to your product(s).
  13. Contribute to developing product and agile practices for Maersk.