Customer Support Specialist

2 months ago

København, Denmark Driversnote ApS Full time

Hej We’re Driversnote, a fast-growing SaaS company based in Copenhagen, Denmark.

We take pride in helping more than 2,000,000 users worldwide keep a mileage logbook. No one likes to do mileage documentation, but we do - so we try to remove this tedious work and make our customers’ lives simpler by saving them both time and money.

Our primary markets are English-speaking; US, Canada, Australia and the UK - while a minority of our users are from Denmark. So we have built an international team to serve our customers from around the world.

If you are curious, driven and resilient, enjoy providing an exceptional customer support experience and are a strong communicator, this is where YOU come into the picture 

We're seeking a part-time customer support specialist with great technical and people skills and insights to help us cover the Danish/European time zones. 

As a Customer Support Specialist at Driversnote, you will spend your time interacting directly with our customers, providing them with an effective, easy and enjoyable experience. You will be the spider in the web by serving all types of our users and customers, from new users, long-term customers and potential B2B large teams and relaying their needs to our product teams. Our amazing support team is first-line support, meaning you will receive all types of inquiries - mostly educational questions, the occasional bug or complex requests you’ll have the pleasure of solving

We imagine that you:
  • Have 12 - 24 months of proven work experience in customer support. 
  • Have strong communication skills in English (both verbal and written). 
  • Caan speak and write professionally in Danish.
  • Have language skills in Swedish, Finnish or Dutch are a welcome bonus.
  • Love providing fantastic technical customer support on chat, email and phone and have great communication skills in doing so.
  • Have a basic understanding and experience in software troubleshooting: the capability to investigate problems with apps.
  • Are proactive and happy to jump in at the deep end and not afraid to hop on a phone call or give a video demo to large potential B2B customers.
  • Have an eye for commonalities and streamlining - eager to automate wherever possible.
Your responsibilities:
  • Provide a first-class support experience by email and phone to customers’ technical queries, general enquiries and B2B product queries.
  • Troubleshoot the customers’ questions and drive the investigation to get the customer matter resolved.
  • Provide video demos and video onboarding to our larger B2B customers.
  • Collaborate with our Product teams and communicate with them via bug reporting and forwarding customer input.
  • Learn the Driversnote product deeply and support our customers in making the most out of everything we offer.
Your colleagues say that you:
  • Are resilient - you get the job done and will stay with a task until it's resolved. 
  • Are not hesitant and enjoy the puzzle of solving open-ended problems.
  • Are a great relationship builder - you can build credibility fast with a variety of stakeholders.
  • Don’t shy away from ambiguous situations, and ask the right questions to untangle them.
  • Are a diffuser - always patient and kind, no matter what.
The important details:
  • Minimum 21 hours per week.
  • It is expected that you can work 3-4 hours a day 6 days a week-
  • 165 DKK / hour.
  • Flexible work-from-home possibilities.
  • Location: work from our Copenhagen office. Work-from-home options also available.
  • Must be located in Denmark/Sweden and have a Danish work permit.
Who is the team?

Today we are a 25+ international team, sitting in our Copenhagen HQ —and a handful of remotes in Australia, Canada and Romania Being HQ'd out of Copenhagen means we're inspired by things like a good work-life balance. Check out our LinkedIn for pictures and to see the team events we host. We have great coffee, great Friday bars, and great events, from our running club to Mario Kart competitions. 

How to apply

If you’re interested, please send us an application by clicking the button below 

Please note that we will review applications on a rolling basis. So if you’re interested, do not wait :) If you have been shortlisted, we will ask you to do a case study, followed by interviews. 

Expected start date: As soon as possible. 

#J-18808-Ljbffr

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