Application support specialist

2 weeks ago

Ballerup, Denmark Nets AS Full time

Application Support Specialist

Overview

The eID Solutions business, comprising over 200 colleagues, is at the forefront of creating secure identity solutions and new innovative services of tomorrow leveraging modern technology. Our state-of-the-art solutions empower both private and public sectors to deliver fast, secure, and compliant digital services to their users. We are the trusted supplier of the Danish national ID infrastructures MitID and NemLog-in and we are currently expanding internationally through strategic relationships with banks, merchants and the public sector. Together we transform the way people identify. eID Solutions is part of the Nets Nexi Group – the European PayTech.

Why join us in 2024?

Would you like to help keep Denmark running?

We are looking for a customer-oriented, service-minded, strong communicator to join our 2nd level application support team for the eID (electronic identification) solution MitID.

MitID is critical infrastructure in Denmark developed in collaboration between the Danish state and financial institutions to have a single solution working across public and private sector. MitID has more than 5.2 million users in the 5.95 million Danish population.

In your daily work, you will engage with customers as well as a lot of highly skilled colleagues among us like developers, testers, and architects working in the MitID project.

You will be joining a team of five colleagues, where we deeply value open communication, collaboration, and mutual respect. While we are dedicated to excellence, we also believe in having lots of fun along the way.

Key Responsibilities and Tasks

  • Delivering expert application support for microservices-based applications
  • Seamlessly collaborating with end-user support and development teams to ensure timely technical and business case resolutions
  • Exercising comprehensive end-to-end ownership for assigned cases
  • Meticulously troubleshooting and analyzing existing cases to uncover trends and patterns
  • Ensuring strict compliance with both internal team obligations and contractual commitments
  • Efficiently managing the backlog and enhancing the knowledge base through detailed documentation

What Makes You the Best Person for This Job?

  • Fluency in Danish and English is a must for both written and oral communication
  • 2-3 years of hands-on experience in Java, .Net, or C#
  • Comfortable with Oracle DB, SQL queries, and everyday operating systems like Windows and Linux
  • Experience supporting mobile or web applications
  • Familiarity with the ITIL framework is a plus; training will be provided if needed
  • Some familiarity with ServiceNow or similar ITSM tools or Atlassian tools like Jira or Confluence would be fantastic
  • Excellent analytical and investigational skills
  • Able to thrive in a busy, fast-paced environment and keep a level head during peak hours
  • Strong will to find a solution/workaround for incidents/issues quickly
  • Self-driven with a proactive attitude
  • Excellent communication and cross-functional collaboration skills

Apply Now

If this opportunity has sparked your interest, we're excited to hear from you Don't miss out on the chance to be part of our dynamic team. Send in your application today and let's get this journey started We're eagerly reviewing applications and can't wait to welcome our newest team member. At our company, we celebrate diversity and create an inclusive environment where everyone's unique talents shine. Join us in making work feel like play

If you’re curious to learn more about the job, you’re welcome to contact Team Lead Ravneet Kaur ( ).

Work Location
Denmark

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