Technical Onboarding Specialist

4 weeks ago


København Ø, Copenhagen, Denmark Softpay Full time
About the Role

We are seeking a highly structured and execution-focused individual to manage the onboarding process for our customers and partners. As a key member of our team, you will be responsible for ensuring a seamless and efficient experience from sales to go-live.

As a leader in mobile payment solutions, Softpay is growing rapidly, and we need someone to help us transform our onboarding processes to meet the demands of our expanding customer base.

Responsibilities
  • Own the onboarding process across the entire company, ensuring high quality and pace of onboarding.
  • Lead most onboarding projects from sales to go-live, acting as project manager and coordinating with internal sales and development teams.
  • Attend sales and status meetings with customers and partners to ensure timely and effective onboarding.
  • Coordinate all customer-specific requirements with internal teams to ensure a smooth onboarding experience.
About Our Products

We offer a portfolio of solutions enabling our customers to accept contactless payments on mobile phones and tablets. Our solutions are used by major Danish clients, including Matas, DSB, Salling, and Coop, as well as in 15 countries worldwide.

About Us

Softpay is a fintech company founded by individuals with over 20 years of experience in the payments industry. We have a history of successfully starting and building payment companies and are growing rapidly, more than doubling our revenue year-over-year.

Your Qualifications
  • Several years of experience in customer and partner onboarding.
  • Focused on completion, always knowing the next task and addressing it promptly.
  • Build trust so that others delegate tasks and responsibilities, seeing that you follow through.
  • Technically minded, understanding apps, APIs, SDKs, etc.
  • Customer-oriented – we exist because our customers are satisfied with our products and professionalism.
  • Fluent in English.
  • Knowledge of payment solutions is a plus but not required.

This is a full-time position based in our Copenhagen office, and you will report to the VP of Engineering.



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