Technical Onboarding Specialist
2 months ago
Softpay is a leader in mobile payment solutions, and our success requires a key individual to manage the onboarding of new customers and partners.
We are looking for someone who is structured, documents procedures on the go, and takes joy in getting things done.
As we are in a scale-up phase, you will help transform our onboarding processes, ensuring high quality and pace of onboarding as we acquire more customers and partners.
Responsibilities- Own the onboarding process across the entire company
- Lead most onboarding projects from sales to go-live, acting as project manager
- Attend sales and status meetings with customers and partners
- Coordinate all customer-specific requirements with internal sales and development teams
We are a fintech company offering a portfolio of solutions enabling our customers to accept contactless payments on mobile phones and tablets. Our Danish clients include Matas, DSB, Salling, and Coop, but Softpay operates in 15 countries. We are also utilized in highly mobile environments.
About UsOur office is located in Østerbro, Copenhagen, where most of our approximately 40 employees work. Founded by individuals with over 20 years of experience in the payments industry, we have a history of successfully starting and building payment companies. We are growing rapidly, more than doubling our revenue year-over-year.
Your Qualifications- Several years of experience in customer and partner onboarding.
- Focused on completion, always knowing the next task and addressing it promptly.
- Build trust so that others delegate tasks and responsibilities, seeing that you follow through.
- Technically minded, understanding apps, APIs, SDKs, etc.
- Customer-oriented – we exist because our customers are satisfied with our products and professionalism.
- Fluent in English
- Knowledge of payment solutions is a plus but not required.
This is a full-time position based in our Copenhagen office. You will report to the VP of Engineering.
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