Customer Success Manager – DACH Markets

2 days ago

København, Denmark Impero Full time
About the job

Are you a customer success professional with a focus on building relationships with customers? Would you like to join a fast-growing scale-up company with the vision of building trust and transparency between people, institutions, and companies?

Who are we looking for?

The Customer Success Manager at Impero is seen as the face of the organization for the customers assigned to them. Maintenance and happiness of that customer is a core focus of this role. The CSM is responsible for the life of the account post onboarding; therefore, good relationship building skills are a must.

The tasks of this role include but are not limited to introduction kickoffs, consistent check-in meetings (creation of meetings as well as hosting meetings on a consistent scheduled basis), support of account, and aid in conversations related to renewal and uplift.

Who are we?

We’re an ambitious scale-up SaaS company listed on Nasdaq First North, providing an easy-to-use compliance management platform to larger organizations. In essence, we are here to increase trust and transparency.

The Impero platform enables companies to easily manage compliance through risk and control management, documentation, and reporting.

What would be your key responsibilities?

As a Customer Success Manager at Impero, you will build relationships with and guide our customers in the DACH market.

Your responsibilities will include:
  • Take the lead, guiding customers every step of the way toward true customer success.
  • Create and manage a customer success program to proactively support customers, ensuring they get the guidance they need to achieve the desired outcomes with our product.
  • Deep understanding of the Impero platform with the ability to demo.
  • Provide support to customers while using the tool. This includes collaborating closely with our support team to resolve queries and deliver added value to our customers.
  • Collaborate with cross-functional teams, including sales, marketing, and product development, to identify and address customer needs and drive customer satisfaction.
  • Analyze customer feedback and metrics to identify areas for improvement and drive continuous improvement in customer support, onboarding, and success programs.
  • Help develop and maintain training/support materials for customers, including user guides, tutorials, and FAQs.
  • Stay up-to-date on industry trends and best practices in customer support, onboarding, and success, and apply this knowledge to continuously improve our processes.
  • Consistently stay up to date with knowledge of compliance standards and best practices, which is key to success in this role.
  • Working knowledge of HubSpot and Pendo is strongly recommended but not required.
Your essential skills and experience
  • 3+ years of experience in a customer success role, including at least one year in SaaS.
  • Proven experience in customer support, relationship management, and/or success.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, cross-functional teams, and senior leaders.
  • Strong analytical and problem-solving skills, with the ability to collect, analyze, and interpret customer data to drive continuous improvement.
  • Experience in the compliance management industry is a plus.
  • Flexibility and a ‘go with the flow’ attitude towards an ever-changing environment.
  • Written and spoken German and English is a requirement for this job.

At Impero, we value teamwork, creativity, and a drive for success. If you are a self-starter with a passion for helping customers achieve their goals, please apply

Location

Denmark (on-site) at our office in Aarhus or Copenhagen.

We offer flexible working arrangements, yet we love to see our colleagues at the office for everyday activities and when we gather the entire team for team-building activities and learning experiences. At our centrally located office in Copenhagen, we also offer lunch and the companionship of our charming office dog(s).

If you have questions about the job, please contact our Customer Success Director, Giselle Brun, at

Apply for the position by sending your resume and application to , labeling it “Customer Success Manager – DACH”.

Please note

Please note that we are screening and interviewing on an ongoing basis.

Impero is an equal opportunity employer. All aspects of employment, hiring, and promoting are based on merit and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity, or expression.

Please be aware that if hired, as part of our background check, we require a copy of your criminal record. We do that to ensure that we remain a trusted service provider and partner as well as to comply with relevant compliance requirements.

#J-18808-Ljbffr

  • Customer Success Manager

    6 days ago

    København, Denmark GTT Communications, Inc. Full time

    GTT is a leading networking and security as a service provider for multinational organizations, simply and securely connecting people and machines to data and applications — anywhere in the world. We serve thousands of organizations, bringing together the right people, partners and technology to reduce the burden on IT teams and solve the most pressing...

  • Junior Customer Success Manager

    1 day ago

    København, Denmark LeadDesk Full time

    Nice to meet you! I’m Marina, a TA Specialist at LeadDesk. Together with Mikael and Vesa, we’re strengthening our Sales team in Copenhagen. This means we need your help and can’t wait to welcome the new Danish speaking Junior Customer Success Manager . What’s in it for you Role with an immediate impact on our company’s growth and customer...

  • Trainee: Customer Success Manager

    6 days ago

    København, Denmark Lime Technologies Full time

    Ambitious, persistent team player with a passion for sales? Are you also a star in maintaining and developing business relations? Then you are the right fit for our Customer Success Department! Apply now! Looking for a business development challenge? As a Customer Success Manager (CSM) at Lime, you are passionate about helping our customers grow, develop,...

  • B2B Marketing Manager

    5 days ago

    København, Denmark TICRA Full time

    Director of Sales and Marketing at TICRA Do you want to drive the global marketing of high-tech software that empowers space agencies and satellite manufacturers to tackle some of the world’s most complex engineering challenges? At TICRA you now have the chance to do so. We develop world-class antenna modelling software used by space agencies, satellite...

  • Growth Marketing Manager

    2 days ago

    København, Denmark Impero Full time

    About the job Are you a curious, data-driven and revenue-focused marketer looking for a new growth journey? Then we’d love to hear from you. We are looking for an ambitious and collaborative Growth Marketing Manager to join our Marketing Team. Who are we looking for? As Growth Marketing Manager, you will be the driving force of our demand generation...

  • Danish Speaking Platform Onboarding Manager Customer Success · Copenhagen · Hybrid Remote

    4 days ago

    København, Denmark Position Green AB Full time

    Be part of creating a sustainable future – lead, don’t follow. Position Green is a pioneering Nordic scale-up that pairs leading tech talent with the brightest minds in sustainability. And you can play a key role in our mission—to revolutionize how companies do sustainable business. It’s who we are that makes it work. For us, it’s not just about...

  • Group Product Manager

    6 days ago

    København, Denmark Nexi Group Full time

    Why join us in 2025? Think of the digital tools we use daily - from virtual shopping to contactless payments. They're shaping our future. Join us in influencing the future of digital payments in an innovative environment. With our global merger, the opportunities for personal growth and collaboration are immense. The Nets|Nexi eCommerce unit combines...

  • Online Marketing Director

    5 days ago

    København, Denmark SOUNDBOKS Full time

    SOUNDBOKS is an innovative audio tech company and aspiring lifestyle brand. You may have seen us at a music festival, at your favourite sport event or at your friend’s celebration (this is our nice way of saying nightclub-level private event). We create the loudest, most durable, and arguably coolest Bluetooth speakers on the market. Growth is not...

  • Product Marketing Intern

    6 days ago

    København, Denmark Dreamdata Full time

    Dreamdata is a fast-growing and well-funded SaaS company. We offer the leading B2B revenue attribution platform that lets marketing teams prove and scale their impact on pipeline and revenue. As we’re growing fast, we need more hands on deck to help give our customers a superior experience and ensure that they will stay with us for a long time. As a...

  • Head of Trade

    4 days ago

    København, Denmark Pandora AS Full time

    Are you an experienced trade and customs leader? Are you looking to join the biggest luxury jewelry brand in the world? If so, look no further… This could be the job for you! An exciting opportunity has arisen for a Head of Trade & Customs, a new global leadership role at Pandora. As the Head of Trade & Customs, you will lead the development of a...

  • Marketing Manager

    2 days ago

    København, Denmark BYD Europe Full time

    About the role As the Marketing Manager of DENZA Brand, you will be responsible to build the brand from 0-1 and drive sales in Local market. This position plays a critical role in marketing planning and analysis, localization, public relations management, dealer marketing supervision, and budget steering and need strong collaboration ability. The Key...

  • Marketing Manager

    6 days ago

    København, Denmark 1 Hotels Full time

    Direct message the job poster from 1 Hotels Opening Summer 2025 – the opportunity to join the pre-opening team of 1 Hotel Copenhagen and bring a transformative brand to Denmark. 1 Hotel Copenhagen is centrally located at the intersection of the city’s vibrant Latin Quarter and its historic heart; it will feature 282 rooms including 30 suites. With a...

  • Senior Digital Product Manager for Customer Project Execution

    4 days ago

    København, Denmark Vestas Full time

    Posted: 21 January 2025 Requisition ID: 61931 Location(s): Aarhus N, Region Central Jutland, DK; Hamburg, HH, DE; Copenhagen S, Region Capital of Denmark, DK Work experience: Specialist Type of position: Full-Time Job Family: Information Technology Want to digitalize project management for wind turbine installations and help to transition to a...

  • Business Account Manager, Neurology

    6 days ago

    København, Denmark PharmaRelations ApS Full time

    Together with Neuraxpharm we are looking for people who want to make a difference and improve patients’ lives within the CNS area. This is a brand new role, joining Neuraxpharm to help launch a new product for Multiple Sclerosis in Denmark (and the Nordic region), responsible for the development of key customers and accounts to ensure long term success of...

  • Account Manager, Enterprise

    6 days ago

    København, Denmark Sitecore Full time

    Our mission is to elevate leading brands through unforgettable digital connections with their customers. Sitecore delivers a composable digital experience platform that empowers the world’s smartest and largest brands to build lifelong relationships with their customers. A highly decorated industry leader, Sitecore is the leading company bringing together...

  • Associate Marketing Manager

    6 days ago

    København, Denmark ZURU Inc. Full time

    Looking to continue your career in the toy industry? Step up as our Associate Marketing Manager/Senior Marketing Executive based in Denmark to look after our Nordics and Benelux markets, where you’ll craft inspiring brand experiences, lead campaigns and execution, and make a real impact in the world of play while you unlock exciting new opportunities with...

  • Customer Engagement Lead

    4 days ago

    København, Denmark SAP SE Full time

    At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...

  • Associate Marketing Manager

    6 days ago

    København, Denmark ZURU Toy Company Full time

    Looking to continue your career in the toy industry? Step up as our Associate Marketing Manager/Senior Marketing Executive based in Denmark to look after our Nordics and Benelux markets, where you’ll craft inspiring brand experiences, lead campaigns and execution, and make a real impact in the world of play while you unlock exciting new opportunities with...

  • Senior Marketing Automation Specialist

    4 days ago

    København, Denmark 3Shape AS Full time

    Can you deliver great customer experiences and sales results through direct, digital activities? And do you thrive by developing marketing automation foundation and initiatives? If so, you could be just the right person we are looking for to join our Marketing Automation Team and be part of leveraging personalized communication within a world-leading,...

  • Danish speaking Platform Onboarding Analyst Customer Success · Copenhagen · Hybrid Remote

    4 days ago

    København, Denmark Position Green AB Full time

    Be part of creating a sustainable future – lead, don’t follow. Position Green is a pioneering Nordic scale-up that pairs leading tech talent with the brightest minds in sustainability. And you can play a key role in our mission—to revolutionize how companies do sustainable business. It’s who we are that makes it work. For us, it’s not just about...