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Customer Experience Manager

1 week ago

Aalborg, Ålborg Kommune, Denmark Elgiganten Full time

Har du forstand på at lede, motivere og udvikle mennesker? Og er du klar til en resultat- og kundeorienteret hverdag, hvor det er dine dygtigere medarbejdere, der skaber væksten for Danmarks største elektronikkæde?

"Vi rådgiver kunderne ud fra deres behov – de er i centrum for alt, hvad vi gør. Og da vi træner vores dygtige personale løbende, så går vores kunder glade herfra med det rigtige produkt under armen – hver gang," fortæller en varehuschef i Elgiganten.

Hos Elgiganten er det gode sammenhold i centrum. Vi mener, at det bør være sjovt at komme på arbejde – uanset hvem du er, og hvor du kommer fra.

Som Customer Experience Manager i Elgiganten får du ansvaret for, at kundeoplevelsen er i højsædet. Det er din opgave som leder at skabe motivation og engagement – vi ved, at engagerede medarbejdere skaber glade kunder og solide resultater.

I tæt samarbejde med varehuschefen og dine lederkollegaer sikrer du hver dag, at kundeservice, personalepleje, resultater og drift går op i en højere enhed.

Du holder overblikket og udvikler dine medarbejdere

Som Customer Experience Manager er du leder for dit team bestående af cross operations medarbejdere, og dine ansvarsområder inkluderer: kassen, teknisk support, kundetilfredshed, merchandise og butiksstandard. I Elgiganten Aalborg Megastore, vil du have ansvaret for 25 medarbejdere. Det betyder, at du dagligt har kontakt med mange forskellige afdelinger og mennesker.

Det er dig, der har det overordnede blik, samtidig med at du bruger størstedelen af din tid på gulvet sammen med dit team. Det er vigtigt, at du taler med dine medarbejdere og ved, hvad der rører sig. Det er dig, der har ansvaret for, at medarbejderne trives, at de er motiverede, og at de udvikler sig.

  • Oprette og vedligeholde effektive rutiner samt sikre at varehuset efterlever Elgigantens butiksstandarder.
  • Have overblik og kontrol over varehusets økonomi samt den overordnede økonomi inden for dine ansvarsområder.
  • Afholde ugentlige medarbejdersamtaler, hvor I taler mål, udvikling, nye idéer mv.
  • Sikre, at arbejdstidsplanerne passer ift. bemanding, ferie og sygdom.
  • Rapportere til ledelsen om afdelingens resultater og nøgletal.

Din udvikling og karriere er i højsædet

I Elgiganten har vi mange interne udviklingsmuligheder, såsom kurser, træninger og lederuddannelser. Vores medarbejdere er vores vigtigste ressourcer, og derfor tilbyder vi kompetenceudvikling og en karrierevej for dig, der har viljen og talentet.

"Du får virkelig de bedste forudsætninger for at blive dygtigere og indfri dine aspirationer. Det næste betydelige karriereskridt for mange er varehuschef eller hovedkontoret – og det er selvfølgelig også en mulighed for dig," siger varehuschefen.

Hvem er du?

Kunderne er i centrum for alt, hvad vi gør i Elgiganten. Derfor er det vigtigt, at du er høflig, hjælpsom og oprigtig – og at du har interesse i at føre disse værdier videre til dine medarbejdere. I det hele taget skal du trives i rollen som forbillede og med at gå forrest.

Helt konkret lægger vi vægt på, at du:

  • Har et par års ledererfaring og har arbejdet med personaleudvikling.
  • Tager ansvar for din egen udvikling og dine resultater. Det kræver, at du kan træffe store beslutninger og holde hovedet koldt i vanskelige situationer.
  • Kan udvise handleevne, motivere og begejstre dit team.
  • Vil bidrage til et positivt og inkluderende arbejdsmiljø.

"For os er en dygtig leder en, der kan se personen bag titlen og skabe vækst gennem mennesker, og som vil gøre noget godt. Så du er både respektfuld og professionel – for du favner alle typer mennesker med vidt forskellige baggrunde og behov," slutter varehuschefen.

For at søge stillingen, skal du sende os din ansøgning og CV via ansøgningsknappen.

Vær' opmærksom på, at du modtager en mail med ønsket om at gennemføre en test for at komme videre i rekrutteringsforløbet. Tjek derfor gerne din spam-mappe.

Vi behandler løbende ansøgninger og afslutter rekrutteringen, når vi har fundet den rigtige kandidat.

Om Elgiganten
Elgiganten er Danmarks ledende varehuskæde inden for mærkevareprodukter i forbrugerelektronik og hårde hvidevarer, og vi står bag en af de mest populære internetbutikker. Elgiganten åbnede det første danske varehus i 1996, og har siden ekspanderet til 48 varehuse fordelt over hele landet.

Elgiganten indgår i Elkjøp-koncernen, som er Nordens største handelsvirksomhed inden for forbrugerelektronik og elektroniske husholdningsapparater. Koncernen består af 13.000 ansatte, hvoraf ca. 2.400 er ansat i Elgiganten Danmark. I Norden har vi 425 varehuse fordelt i Danmark, Norge, Sverige, Finland, Grønland, Island samt på Færøerne. Alle nordiske varehuse forsynes fra vores egen distributionsvirksomhed – det 100.000 kvm store centrallager i Jönköping i Sverige. Elkjøp er ejet af den engelske elektronikgigant Currys.

Vores vision og værdier
Vores fælles mål er altid at sikre vores kunder den gode kundeoplevelse, og vores værdier WIN, PLAY, GROW og DIFFERENT vejleder os i alt, hvad vi gør.

Vi har, som markedsleder, også et ansvar for at sikre et mere bæredygtigt samfund i vores branche. Derfor arbejder vi på at begrænse vores indvirkning på miljøet. Det kan du læse mere om her: 'Vores arbejde med bæredygtighed'.

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