Account Manager
1 day ago
Monta is the operating platform powering the EV ecosystem serving drivers, companies, cities, and the electricity grid with one integrated software solution.
At our core, we make EV charging simple, accessible, and reliable. Our software enables a consistent charging experience across all charge point brands and we empower charge point owners with a full-fledged solution to attract users and seamlessly manage usage, pricing, availability, and transactions.
We are seeking an experienced Account Manager to join our dynamic and growing team at Monta. You will be responsible for managing strategic & enterprise partners across Europe with a focus on the Nordic/DACH market. These partners use Monta to manage/acquire their B2C, B2B customers and direct partners and manage their EV charging sites, projects, or organization and often generate revenue from them. Your focus will be on growing our existing book of business by activating new revenue streams with our partners through upsell, cross-sell and renewal expansions.
Key Activities:
- Develop a deep understanding of our industry and understand how our product can be used to meet and exceed the needs of our partners.
- Work with our partners to understand their strategic revenue initiatives and map it back to how our product can help them achieve their goals.
- Identify expansion potential together with your counterparts in Customer Success and develop a plan to bring said expansion across the line.
- Act as the commercial lead for all stakeholders in your dedicated book of business.
- Develop and maintain strong relationships with key stakeholders, including executive sponsors, decision-makers, and influencers.
- Map your portfolio’s businesses and build relationships across business units to grow revenue both vertically and horizontally.
- Collaborate with internal teams, including customer success, sales, finance, legal, marketing, and product, to ensure our partners are having the best customer experience.
- Forecast and track key account metrics and analyze trends to identify opportunities and mitigate risks.
- Drive revenue growth through upsell and cross-sell via proactive expansion.
- Ensure customer retention through supporting your counterparts in Customer Success in strategic touchpoints, escalation management and success planning.
- Utilize our internal tool stack & our CRM especially to manage and prioritize activities for each account, ensuring that all customer interactions are tracked and all records are kept up-to-date and managed appropriately.
Requirements:
- Experience working in a customer-facing role within the SaaS world.
- Fluent in German.
- Based in or around Copenhagen.
- Strong communication and presentation skills, with the ability to translate features & workflows into value.
- Strong commercial acumen with a customer first mentality.
- Strong problem-solving skills and the ability to think creatively to develop solutions to complex challenges.
- Experience working within a revenue generating role.
- Experience working with Hubspot or other CRM systems is preferred.
- E-mobility experience is ideal but not mandatory.
Monta can offer you:
- Shared Company car + electric bikes
- Free snacks & beverages.
- Subsidized plant-based lunch.
- Lots of growth opportunities in a fast growing environment.
- Occasional company-wide and team events - both in-person and virtually.
- Yearly education budget.
- Warrant program.
- Pension + Health insurance.
Kindly submit your application in English.
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