Client Service Director

2 months ago

Aarhus kommune, Denmark Hansen Toft Full time

OFF ROAD ApS
OFF ROAD er et digitalt, strategisk bureau i hastig vækst og udnævnt til Gazelle af Børsen tre gange i træk. OFF ROADs ydelser spænder fra rådgivning omkring digital forretningsstrategi til scoping, projektledelse og eksekvering af digitale projekter over til medie- og marketingydelser, herunder SoMe, kommunikations- og mediestrategi, planlægning, indkøb og optimering af annoncering.

Værdier som proaktivitet, ansvarstagen og kontinuerlig faglig udvikling har høj prioritet. OFF ROAD beskæftiger 21 fuldtidsmedarbejdere i et moderne og lækkert domicil på Indiakaj 12, 2., 2100 København Ø.

Som 100% danskejet er OFF ROAD unik i Danmark, idet de er uafhængige af udenlandske reklamebureau-koncerner og deres økonomiske interesser.

Client Service Director
Er du en lederprofil med solid generalistbaggrund indenfor strategisk digital marketing? Og kan du drive og udvikle digitale projekter sammen med OFF ROADs kunder og samarbejdspartnere?

OFF ROAD er i udvikling såvel i Danmark som internationalt og har opnået en størrelse og kompleksitetsgrad, hvor det er nødvendigt med en stærk eksekverings- og ledelseskraft.

I stillingen vil du have fokus på ledelse og udvikling af medarbejdere, som arbejder med eksekvering af OFF ROADs kunders medie- og marketingstrategier.

Ledelse, kundeprojekter og operationelle processer

Du skal hovedsageligt lede OFF ROADs portefølje af services indenfor medie- og marketingstrategi, herunder alt Paid Media, samt bygge bro til andre services, som webudvikling, indholdsproduktion, marketing automation, etc. OFF ROADs services spænder bredt, og opgaverne strækker sig over flere discipliner, hvor du skal sikre, at opgaverne bliver løst indenfor deadline og i høj kvalitet.

Du får det overordnede account-ansvar og kontakt til enkelte store kunder, men vil hovedsageligt udvikle kundeforhold via medarbejderne i dit team.

Derudover skal du i samarbejde med OFF ROADs CEO og resten af ledergruppen, tage ansvar for og drive strategien for forretningsudvikling af OFF ROAD, med fokus på at øge kendskabet til bureauet i branchen samt drive new business (nye kunder) til bureauet via netværk og forbedret positionering (ikke via kanvassalg).

Dine arbejdsopgaver er selvstændige og afvekslende bl.a.:

  • Personaleledelse og daglig sparring med medarbejdere i dit team, herunder afholdelse af MUS-forløb, statussamtaler, intern uddannelse, samt rekrutteringer tæt koordineret med OFF ROADs CEO og andre nøglemedarbejdere.
  • Facilitere og lede teamets planlægning og eksekveringen af Paid Media aktiviteter for alle kunder, herunder Search, Paid SoMe, Programmatic, mm.
  • Sikre en holistisk tilgang til alle markedsføringsdiscipliner, dvs. sikre at dit team arbejder med en 360/omnichannel tilgang til både marketing og den bredere digitale infrastruktur.
  • Indgå i OFF ROADs ledergruppe og drive udvalgte langsigtede programmer og aktiviteter for OFF ROAD.
  • Lede udviklingen af kundepræsentationer, herunder ifm. digitale strategier, kundeoplæg, analyser og lignende.
  • Facilitere og lede udvikling og effektivisering af arbejdsgange og -processer, vidensdeling og en holistisk tilgang til eksekvering af opgaver.

Ledelseserfaring og ambition om næste niveau

Du er generalist indenfor digital marketing, men har samtidig evnen til at akkumulere viden indenfor et specialområde efter behov. Du har relevant uddannelse indenfor marketing på højt niveau, gerne cand.merc. (kom.), cand.merc. e-business eller lignende.

  • Minimum fem års erfaring med digital medie/marketing og kommunikationsstrategi fra bureau med fokus på Paid Media.
  • Minimum tre års erfaring med ledelse af team på minimum tre til fire medarbejdere.
  • Bred marketing og digital erfaring på tværs af alle kanaler og marketingdiscipliner.
  • Du har erfaring med tværgående samarbejde og med at drive og eksekvere komplekse projekter og opgaver.

Personlig pondus, udadvendt og evne til ”voksen” kundedialog

Du har gode lederegenskaber og kan agere rollemodel, motivere med en positiv og tillidsskabende indstilling. Du er kommunikativt stærk og overbevisende i præsentationer og diskussioner.

Du trives med en tempofyldt hverdag og brænder for at stå i spidsen for et dygtigt team, sætte retning, levere kvalitet og understøtte OFF ROADs vækst.

Hvis du har spørgsmål til stillingen, er du velkommen til at kontakte Senior Research Consultant Ulla Lyngby Christensen på 4880 2932.

Bemærk, at vi blot har behov for dit CV, når du søger stillingen. Din henvendelse behandles fortroligt og videregives ikke uden din accept.

#J-18808-Ljbffr

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