Customer Success
7 days ago
Hvis du brænder for at hjælpe kunder og ønsker at forbedre dine kommunikations- og problemløsningsfærdigheder, kan et 8-10 måneders praktikforløb som supporter hos Rackbeat være en lærerig mulighed for dig.
Hvem er vi?
Vi er intet mindre end Nordens hurtigst voksende WMS udbyder. Vi er en etableret SaaS virksomhed med ambitiøse Scale-up planer og med Visma ejerskab og dermed et velkonsolideret tech fundament bag os. Vi er pt. 34 Rackbeaters, der arbejder i Carlsberg Byen i København V, og dertil et team af udviklere, på 11 mand, siddende i Portugal og Makedonien.
Vi har vokseværk og er altid på udkig efter dygtige og passionerede medarbejdere med hjerte for tech. Vores vision er at demokratisere intelligent lagerstyring og gøre små og mellemstore virksomheder konkurrencedygtige ved at simplificere, digitalisere og systematisere hele deres forsyningskæde. Skal du være med til at udleve visionen?
Hvad er Rackbeat?
Rackbeat er et Inventory Management System (IMS) og Warehouse Management System (WMS) – et lagerstyringssystem, der giver dig fuldt overblik over din virksomheds lager. Lagerstyringssoftwaren giver dig mulighed for at administrere og optimere virksomhedens processer som:
- Sporing af produkter og materialer på tværs af forsyningskæden
- Organisering og indretning af lageret
- Kontrol af forsendelser og modtagelser
- Pakning og håndtering af returnering – og meget mere
En vigtig del af vores løsning er de mange integrationsmuligheder til store systemer, som mange kender og bruger dagligt, f.eks. e-conomic, Shopify, WooCommerce og andre. Dette gør Rackbeat til et centralt værktøj for virksomheder, der ønsker at samle deres processer ét sted.
Hvorfor praktik hos Rackbeat?
Som praktikant i vores Customer Success Team får du hands-on erfaring med kundesupport, integrationsløsninger og optimering af systemopsætninger. Du vil komme tæt på den tekniske side af supportarbejdet og vil lære at arbejde i flere systemer på én gang, særligt e-conomic, som vi har et tæt samarbejde med. Alt sammen noget du kan tage direkte med videre i din karriere.
Dine arbejdsopgaver
- Yde support til kunder via telefon, mail og chat
- Vejlede kunder i Rackbeat og hjælpe med at optimere opsætninger og brugen heraf
- Bidrage til udvikling af vores Helpdesk
- Arbejde med e-conomic og andre integrationer for at sikre den bedste kundeløsning
Din baggrund
Vi forestiller os, at du…
- Går på en videregående uddannelse inden for handel, data eller service.
- Har kendskab til WMS/ Warehouse Management el. lign.
- Er nysgerrig, har gåpåmod og er drevet af at lære mere.
- Har en teknisk forståelse og finder det spændende at arbejde med software og integrationer.
Vi ved, at du ikke kan det hele. Det vigtigste er, at du brænder for det tekniske i softwareløsninger og er klar til at lære
Vi tilbyder
- En arbejdsplads i hjertet af København med ansvar og engagerede og dygtige kollegaer.
- Fleksibilitet og selvstændighed, hvor der tages højde for dit studie.
- Et ambitiøst, ungt og spændende miljø med plads til de gode idéer.
- Udvikling af dine personlige og faglige kompetencer.
- Karrieremuligheder hos os efter endt praktikforløb.
Tiltrædelse
Praktikperioden begynder snarest muligt eller i henhold til studieplanen og varer 8-10 måneder. Vi holder løbende samtaler.
Praktikken er fuldtid og lønnes med DKK 17.000 kr.
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