IT Support Specialist

4 weeks ago

Copenhagen, Copenhagen, Denmark Maersk Full time

At Maersk, we are on a mission to simplify global trade, which will give us the opportunity to make a significant impact on the world economy and your career. We are proud of our diverse team and see it as a genuine source of strength for building high-performing teams.

By joining Maersk, you will become part of a global family of companies that move 20% of global trade every day. One of our core values is Our Employees, and we strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers.

We are currently looking for an IT Support Technician.

We offer a competitive compensation and benefits package for our employees, including medical insurance, flexible working policy, and annual bonus.

Key Responsibilities

  • Handling and preparing end-user device hardware following Standard Operating Procedures (SOPs), predefined processes, or manuals.
  • 2nd and 3rd-level desktop and infrastructure support via tickets raised and assigned in Service Now. Ensure delivery to business colleagues meets a defined SLA.
  • Collaborating closely with a 3rd-party vendor for resolution of hardware-related issues.
  • Taking end-to-end ownership of hard-to-solve and slow-moving incidents.
  • Problem and Incident Management.
  • Acting as a local project coordinator for hardware/software updates/rollouts as required.
  • Ensuring accurate recording of all end-user devices in a centralized CMDB, tracking changes, and making appropriate and timely updates.
  • Overall responsibility for the support of IT services within the location that the post holder is located.
  • Participation in support-related projects in the role of expert and/or project coordinator. The scope of project delivery is potentially across Europe and not limited to Sweden.
  • Support for other locations/offices as appropriate, either via the use of remote tools or ad-hoc site visits (this will require some travel on short notice and may require working from other offices as and when required). Some travel may also be required outside of Sweden on an infrequent basis.
  • Acting as an ambassador and champion of the IT services provided.

We are looking for

  • Previous experience in a similar role and having worked with large organizations.
  • Being well-versed with handling onsite infrastructure components, including but not limited to end-user computing and datacenter equipment.
  • Advanced desktop usage (Mac is a benefit but not a requirement) / VPN & Citrix / Mobile Devices / Windows 11 and 2nd-level desktop support, with exposure and working experience of the latest standards in hardware.
  • Good understanding of end-user devices and peripherals.
  • Good overall knowledge of WLAN/Wi-Fi setup.
  • Working knowledge of collaboration tools such as Teams Rooms, Video conferencing, IP Softphones, Teams Live Events.
  • Knowledge of the most common PC accessories and how to connect them, i.e., printers, mice, external drives.
  • Microsoft Office 365 (Word, Excel, Outlook, Access, SharePoint, Teams, Project, Visio) skills and experience from a supporting end-users perspective.
  • Ability to do basic setup of mobile devices like iOS devices, Android devices, etc., and a basic knowledge of Microsoft InTune.
  • Good understanding of IT infrastructure components such as routers, switches, and cabling.
  • Basic server and network troubleshooting skills.
  • Working knowledge of file and print services and Active Directory.
  • Knowledge of an IT Service Management application such as Service Now.
  • Change and Risk Management awareness.
  • Basic knowledge on the use of collaboration equipment such as Teams Rooms devices.
  • Basic knowledge of warehouse operations and configuring of handheld scanners.
  • ITIL V3 Foundation Certification.

You have been reading so far, we are glad to see you are interested. If you could see yourself in this role and are keen to be part of this journey at Maersk, we look forward to hearing from you.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing

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