Customer Support Specialist

5 days ago


Aalborg, Ålborg Kommune, Denmark TARGIT AS Full time
Jobbeskrivelse

Vi søger en dygtig Kundesupportspesialist til at spille en central rolle i at sikre, at vores kunder får en førsteklasses supportoplevelse.

Om jobbet

Som Kundesupportspesialist vil du være ansvarlig for at yde teknisk support til vores kunder via e-mail, remote desktop og telefon. Du vil arbejde med at løse en bred vifte af tekniske udfordringer og sikre, at vores kunder føler sig værdsatte og prioriterede.

Opgaver
  • Yde teknisk support via e-mail, remote desktop og telefon
  • Fejlsøgning af problemer på Windows og andre tekniske udfordringer
  • Sikre, at alle kundesager bliver håndteret hurtigt og effektivt
  • Dokumentere løsningsforslag og skabe vejledninger for at forbedre fremtidige supportprocesser
  • Samarbejde med det øvrige team for at dele viden og sikre, at alle arbejder mod de samme mål
Om os

TARGIT A/S er en ledende udbyder af business intelligence (BI)-software til et væld af forskellige brancher og virksomheder rundt om i hele verden. Vi søger en dygtig Kundesupportspesialist, der kan hjælpe os med at opretholde vores høje standarder for kundetilfredshed.

Krav
  • Baggrund: Du kan enten være nyuddannet bachelor, kandidat eller lignende fra en IT-uddannelse eller du kan have flere års relevant supporterfaring
  • Faglige egenskaber: Du har gode kommunikationsevner på dansk og engelsk - både mundtligt og skriftligt
  • Personlige egenskaber: Du er selvstændig, ansvarlig, proaktiv, team-spiller, afslutter og en dygtig kommunikator


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