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Customer Experience Strategist
2 weeks ago
About the Role
We are seeking a seasoned leader to drive our commercial agenda for Personal Customers Denmark. As the Head of Customer Engagement, you will be responsible for enhancing customer relevance and engagement across both existing and new customers.
Key Responsibilities:
- Drive strategic planning and execution of the portfolio to meet Personal Customers DK P&L targets, balancing growth and pricing to optimize long-term profitability.
- Lead cross-functional teams in designing and implementing impactful campaigns and commercial initiatives that align with our strategic focus and operational business plans.
- Collaborate with marketing, analytics, and business insights to leverage comprehensive data analytics and drive commercial outcomes.
- Define and implement leads to deliver on tactical initiatives defined by senior management.
- Design meeting concepts for advisors in Personal Customers and ensure their effective implementation.
- Spearhead commercial steering efforts with stakeholders, strategically deciding on annual and quarterly commercial activities.
Requirements
The ideal candidate will possess a unique blend of business understanding, leadership skills, and technological prowess. Key qualifications include:
- Extensive leadership experience, ideally in a
