Customer Experience Strategist

3 days ago


Copenhagen, Copenhagen, Denmark VML MAP Full time

We are seeking a seasoned professional to join our team as a Senior Experience Strategist at VML MAP. This role is responsible for defining and implementing world-class customer experiences in the fields of Marketing Automation, Personalization, Loyalty, and CRM.

About the Role

This position requires an individual with excellent communication and collaboration skills to work closely with brands and contribute to engagements with a customer-centric approach.

  • Develop and implement strategies to identify gaps and opportunities throughout the customer journey.
  • Represent and implement proven frameworks and methodologies to drive business growth.
  • Collaborate with cross-functional teams to ensure seamless execution of customer journeys.
What You Will Bring

To excel in this role, you will need relevant experience in marketing, advertising, communications, or digital consulting. Knowledge of marketing automation platforms and data-driven decision making is essential.

  • A degree in a related field and strong interpersonal skills.
  • Experience in leveraging technology and data to enable customer-centric design and personalization.
  • Strong analytical and problem-solving skills.
About VML MAP

VML MAP is a global Centre of Excellence that specializes in humanizing the relationship between brands and customers through hyper-personalization.



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