Business Support Process Manager

1 week ago


Copenhagen, Copenhagen, Denmark Pandora AS Full time
About the Role

We are seeking a Business Support Process Manager to join our team at Pandora A/S. As a key member of our Colleague Support department, you will play a crucial role in ensuring a unified support experience across all domains.

The ideal candidate will have excellent leadership and communication skills, with the ability to design, develop, and implement process improvements that drive business results.

Key Responsibilities:
  • Develop and implement a common support process across all domains, ensuring a seamless user experience.
  • Work closely with stakeholders to understand their needs and requirements, ensuring alignment and effective communication.
  • Design and develop procedures and processes for the Service Desk, ensuring efficient and effective issue resolution.
  • Own the development and operation of the Service Desk, supporting all four domains: corporate, DC, manufacturing, and retail.
  • Develop strong relationships with key partners to drive value from existing and future changes, challenges, and implementations.
  • Collaborate with service-related teams in D&T for product development, ensuring a cohesive and aligned approach.
  • Maintain common metrics and follow up on the quality of support delivery, ensuring high standards are met.
  • Hold regular update and development meetings with Colleague Support Leadership, ensuring transparency and open communication.
About Pandora

Pandora is a global leader in jewelry design, manufacturing, and marketing. With over 32,000 employees worldwide, we strive to create an inclusive and diverse workplace that reflects societal diversity and delivers on our company purpose: to give a voice to people's loves.

What We Offer:
  • A competitive salary of approximately **€85,000** per annum, based on location and experience.
  • A dynamic and professional work environment, with opportunities for growth and development.
  • A comprehensive benefits package, including health insurance, pension scheme, and employee discounts.
  • The chance to work on exciting projects, collaborating with a talented team of professionals.

If you're passionate about delivering exceptional support experiences and driving business results, we encourage you to apply for this exciting opportunity.



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