Robotic Support Strategist
4 weeks ago
We are seeking an experienced Global Technical Customer Support Manager to oversee our global technical customer support operations. This role ensures the highest level of customer satisfaction by providing exceptional technical support, developing support strategies, and leading a global team of experts.
Key Responsibilities:- The successful candidate will act as the bridge between the technical support team, customers, and internal departments like sales, development, and production.
- Drive continuous improvements in support processes and service delivery.
- Lead and mentor a global team of technical support engineers and specialists across Copenhagen (HQ), Europe, US, and Asia-Pacific.
- Set standards and develop procedures for handling technical requests and issues.
- Ensure proper staging, training, and development of the support team across different regions.
- Ensure consistency in technical support processes and service levels across all global regions.
- Prioritize support tickets and ensure timely and effective resolution.
In this position, you will have the opportunity to work with a dynamic team at Kassow Robots ApS, a leader in the robotics industry. Our company is dedicated to pushing the boundaries of robotics technology, and we are looking for talented individuals to join our team.
Qualifications:- Experience in application automation, robotics, and customer support.
- Bachelor's or Master's degree in Engineering, Robotics, or a related technical field.
- Proven track record in managing and leading technical support teams in a global setting.
- Experience in product management is a plus.
- Strong problem-solving skills and ability to work under pressure.
- Excellent communication skills with fluency in English; additional languages are a plus.
- Strong leadership and communication skills, with the ability to manage a diverse global team.
- Experience working with global customers and navigating cultural differences.
- Willingness and flexibility to travel internationally as required.
$120,000 - $150,000 per year, depending on experience and qualifications.
About Kassow Robots ApS:Kassow Robots ApS is a dynamic player in the robotics industry, building and developing a unique range of collaborative robot arms. We are committed to innovation and quality, and we are looking for talented individuals to join our team.
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