Customer Experience Specialist

3 weeks ago


Odense, Odense Kommune, Denmark Mercell Danmark AS Full time

We are looking for a skilled Customer Experience Specialist to join our team at Mercell in Tallinn, Estonia. This is a full-time hybrid remote position with a competitive salary package.

As a Customer Experience Specialist, you will be responsible for providing excellent support and guidance to our customers through various communication channels. You will engage with customers to address inquiries, provide solutions, and ensure a positive experience. Your role will involve managing multiple customer interactions, resolving technical issues, and documenting interactions in our ticketing system.

To thrive in this dynamic environment, we require strong verbal and written communication skills, adaptability to changing products, and effective time management. The ideal candidate will have a passion for delivering exceptional customer experiences and a positive attitude towards change and development.

The successful candidate will contribute to a great collaboration in the team and across borders on knowledge sharing. You will also be proactive in helping decrease the amount of incoming calls and tickets by creating articles, educating customers, and staying up-to-date with market trends.

This is an exciting opportunity to shape the future of public procurement and create real value for society. If you are a motivated and customer-focused individual with strong digital literacy skills and the ability to navigate unfamiliar software, we encourage you to apply.

Key responsibilities:

  • Communicate with customers via phone calls or online platforms
  • Provide excellent support and guidance to customers in our online platforms
  • Contribute to a great collaboration in the team and across borders on knowledge sharing
  • Be proactive in helping decrease the amount of incoming calls and tickets

Requirements:

  • Proven experience in customer service, customer support, or other customer-related roles
  • Fluent in Estonian and English, both written and spoken language
  • Strong digital literacy skills and ability to navigate unfamiliar software
  • Solid understanding of confidentiality and professional codes of conduct

Preferred qualifications include experience with public tendering and e-procurement and being a super-user who can teach others.

In exchange for your hard work and dedication, you will receive a competitive salary of approximately €35,000 - €50,000 per annum, depending on experience, as well as a range of benefits and perks including health and insurance plans, pension plans, paid parental leave, social happenings, and more.



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