Customer Success Advocate
7 days ago
Cardlay A/S is a Danish FinTech company driven by innovation and excellence. Our mission is to deliver cutting-edge spend management solutions for corporations globally, empowering card issuers with streamlined financial operations.
The Role of Customer Success AssociateWe seek a skilled and motivated student to join our commercial team as a Customer Success Associate. This 10-20 hour per week role involves driving customer onboarding, providing professional service, and identifying opportunities for solution improvements.
Key Responsibilities- Facilitate seamless client onboarding onto the Cardlay Expense platform, ensuring a smooth transition and positive customer experience.
- Assist new business development and ensure effective usage of features and solutions by existing clients.
- Advise and assist customers with product-related questions, providing expert support.
- Conduct thorough market and customer research to identify gaps, trends, and opportunities for growth and improvement.
- Collaborate closely with the commercial team, UX, and development teams to align efforts.
- A proactive approach with ability to work independently and collaboratively.
- Strong problem-solving skills and attention to detail.
- Excellent written and spoken English; proficiency in Danish and/or another Nordic language advantageous.
- Interest in technology and the fintech industry.
- Ability to thrive in a fast-paced, dynamic work environment.
- Solid experience with Microsoft Office 365 and general understanding of IT systems.
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Customer Success Professional
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Technical Customer Success Professional
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Technical Customer Success Expert
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Fintech Success Expert
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