Customer Success Advocate

7 days ago


Odense, Odense Kommune, Denmark Cardlay AS Full time
About Cardlay

Cardlay A/S is a Danish FinTech company driven by innovation and excellence. Our mission is to deliver cutting-edge spend management solutions for corporations globally, empowering card issuers with streamlined financial operations.

The Role of Customer Success Associate

We seek a skilled and motivated student to join our commercial team as a Customer Success Associate. This 10-20 hour per week role involves driving customer onboarding, providing professional service, and identifying opportunities for solution improvements.

Key Responsibilities
  1. Facilitate seamless client onboarding onto the Cardlay Expense platform, ensuring a smooth transition and positive customer experience.
  2. Assist new business development and ensure effective usage of features and solutions by existing clients.
  3. Advise and assist customers with product-related questions, providing expert support.
  4. Conduct thorough market and customer research to identify gaps, trends, and opportunities for growth and improvement.
  5. Collaborate closely with the commercial team, UX, and development teams to align efforts.
Your Qualifications
  1. A proactive approach with ability to work independently and collaboratively.
  2. Strong problem-solving skills and attention to detail.
  3. Excellent written and spoken English; proficiency in Danish and/or another Nordic language advantageous.
  4. Interest in technology and the fintech industry.
  5. Ability to thrive in a fast-paced, dynamic work environment.
  6. Solid experience with Microsoft Office 365 and general understanding of IT systems.
Estimated Salary: 42000 DKK per year (based on location and industry standards)

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