Customer Success Professional
4 days ago
Skyfish, a leading SaaS provider, serves over 500 clients in North Europe, including prominent companies. We offer comprehensive image solutions to help organizations manage and share images across platforms.
About the RoleWe're seeking an experienced Customer Success Specialist with a technical mindset to join our team. If you're passionate about delivering exceptional customer experiences, thriving in a fast-paced environment, and have a solid aptitude for problem-solving and experience with technical products, then this opportunity is for you.
Responsibilities:
- Maintain and grow Monthly Recurring Revenue (MRR) for Skyfish customers
- Develop strong customer relationships to understand needs, goals, and challenges
- Act as the primary point of contact for customer inquiries
- Proactively engage with customers to ensure maximum value from our products/services
- Collaborate with internal teams to address customer needs and drive solutions
- Identify opportunities for upselling or cross-selling additional features/services to existing customers
- Monitor customer metrics to identify potential churn risks and take proactive measures
Requirements:
- Years of experience in customer success, account management, or similar roles
- Strong written and oral English proficiency, with excellent communication and presentation skills
- An understanding of technical products, particularly SaaS, with proficiency in relevant technologies and frameworks
- Experience in working independently and collaboratively in a team environment
Salary Range: €45,000 - €60,000 per year
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