Customer Experience Design Director
5 days ago
Join Our Team:
We are seeking a talented and experienced Senior Leader to join our team in Copenhagen, Denmark. As a Senior Leader, you will be responsible for leading our experience strategy services across the Nordics region and beyond.
About the Role:
The Senior Leader will be responsible for developing and executing experience and innovation strategies to drive business growth and customer satisfaction. This will involve collaborating with senior management teams, shaping opportunities, and accelerating value identification and realization for clients.
Key Responsibilities:
- Develop and execute experience and innovation strategies to drive business growth and customer satisfaction.
- Lead cross-functional teams to design and deliver customer-centric experiences that meet the evolving needs of our clients' customers.
- Originate, shape, and drive transformational strategies from inception through to implementation.
- Collaborate with other X (Experience & Innovation) capability leads within the region to drive business growth and customer satisfaction.
Requirements:
- At least 15 years of CX and Innovation Consulting experience, preferably within a major consulting, digital or design firm.
- Deep expertise working at the intersection of strategy and design, with a strong understanding of design thinking and innovation frameworks.
- Proven leadership capability to build, manage, and grow people and our culture.
- Frequent travel within the Nordics region is required.
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