Customer Experience Design Director

5 days ago


Copenhagen, Copenhagen, Denmark Publicis Groupe Full time

Join Our Team:

We are seeking a talented and experienced Senior Leader to join our team in Copenhagen, Denmark. As a Senior Leader, you will be responsible for leading our experience strategy services across the Nordics region and beyond.

About the Role:

The Senior Leader will be responsible for developing and executing experience and innovation strategies to drive business growth and customer satisfaction. This will involve collaborating with senior management teams, shaping opportunities, and accelerating value identification and realization for clients.

Key Responsibilities:

  • Develop and execute experience and innovation strategies to drive business growth and customer satisfaction.
  • Lead cross-functional teams to design and deliver customer-centric experiences that meet the evolving needs of our clients' customers.
  • Originate, shape, and drive transformational strategies from inception through to implementation.
  • Collaborate with other X (Experience & Innovation) capability leads within the region to drive business growth and customer satisfaction.

Requirements:

  • At least 15 years of CX and Innovation Consulting experience, preferably within a major consulting, digital or design firm.
  • Deep expertise working at the intersection of strategy and design, with a strong understanding of design thinking and innovation frameworks.
  • Proven leadership capability to build, manage, and grow people and our culture.
  • Frequent travel within the Nordics region is required.


  • Copenhagen, Copenhagen, Denmark PARETO SECURITIES AS Full time

    Designing Customer-Centric SolutionsWe are seeking a talented Customer Experience Designer to join our team at PARETO SECURITIES AS. In this role, you will be responsible for analyzing customer needs to define requirements for digital solutions, developing and documenting user journeys and process flows, and collaborating closely with customers and...


  • Copenhagen, Copenhagen, Denmark momondo Full time

    Company OverviewKAYAK Concord is the world's leading travel search engine. With billions of queries across our platforms, we help people find their perfect flight, stay, rental car, cruise, or vacation package. We're also transforming the in-travel experience with our app and new accommodation software.Job DescriptionWe're seeking a pragmatic and data-driven...


  • Copenhagen, Copenhagen, Denmark Intrepid Experience Full time

    At Intrepid Experience, we're on a mission to create exceptional travel experiences for our customers. As a key member of our team, you'll be responsible for managing supplier partnerships in the Nordic region.This role involves streamlining processes, improving our buying power and visibility, strengthening relationships with suppliers, and sourcing new...


  • Copenhagen, Copenhagen, Denmark 3Shape AS Full time

    About the Role: We are looking for a seasoned digital leader to drive our digital transformation journey. As a Director, Head of Digital Experience & Applications, you will oversee our Development and Digital Experience (DX) Department, shaping our global digital strategy and customer experience initiatives while leading a talented team of professionals....


  • Copenhagen, Copenhagen, Denmark Novo Nordisk AS - Nn1 Full time

    About the RoleWe are seeking an experienced Commercial Strategy Director to lead our GLP-1 Diabetes portfolio's omnichannel strategy, ensuring a seamless and consistent customer experience across all touchpoints.As a key member of our Commercial Strategy & Corporate Affairs team, you will be responsible for developing and executing successful marketing...

  • Visual Design Director

    15 hours ago


    Copenhagen, Copenhagen, Denmark The HubDanske Bank Full time

    We are a leading casual gaming company based in Copenhagen, Denmark. We pride ourselves on creating unique and engaging experiences for our players.Your role & impact:We are seeking an experienced Art Director to lead the visual design and direction of one of our games. This is a fantastic opportunity to join a talented team and contribute to the success of...


  • Copenhagen, Copenhagen, Denmark Kindly Sweden Full time

    Job DescriptionAs a Software Engineer on our Customer Integrations Team, your primary responsibility will be to design and develop complex integrations between our chatbot and customer systems.You will work closely with our sales teams to communicate with large, known brands, release integrations to millions of users, and assist with outlining and designing...


  • Copenhagen, Copenhagen, Denmark Publicis Groupe Full time

    Company description As a digital business transformation partner, we've spent nearly three decades utilizing the disruptive power of technology and ingenuity to help digitally enable our clients' businesses in their pursuit of next. Always through radical customer centricity and an outside-in mindset. We've built a history of digital firsts: We helped a bank...


  • Copenhagen, Copenhagen, Denmark Flying Tiger Copenhagen Full time

    Unlock Customer LoyaltyWe're on a mission to create unforgettable customer experiences at Flying Tiger Copenhagen. As our Customer Retention Manager, you'll lead the charge in developing strategies that drive loyalty and satisfaction. With a keen eye for data-driven insights, you'll make informed decisions to captivate our customers and keep them coming back...

  • Design Director

    7 days ago


    Copenhagen, Copenhagen, Denmark Too Good To Go Full time

    Required Skills and QualificationsBackgroundA strong background in product design with a focus on usability is essential for this role.Design ExperienceYou'll need experience designing for web and mobile platforms, with a deep understanding of accessibility guidelines and standards such as WCAG and familiarity with assistive technologies.Communication and...

  • Customer Experience

    7 days ago


    Copenhagen, Copenhagen, Denmark Falck Danmark AS Full time

    Customer Experience & Process Owner – Byg fremtidens B2B kunderejser hos Falck Customer Experience & Process Owner – Byg fremtidens B2B kunderejser hos Falck Er du passioneret omkring at skabe engagerende og datadrevne kunderejser? Hos Falck søger vi en dedikeret og systemteknisk Customer Experience & Process Owner, der kan drive udviklingen af B2B...


  • Copenhagen, Copenhagen, Denmark Pandora AS Full time

    Pandora A/S is seeking a visionary retail designer to push the boundaries of store experiences. As a Creative Development Manager, you will design and develop bespoke store layouts, fixtures, and furniture that enhance our store environments and align with our ambition to be a leading global jewelry brand.The ideal candidate will have 5+ years of experience...


  • Copenhagen, Copenhagen, Denmark Pandora AS Part time

    Pandora A/S is a world-renowned jewelry brand, dedicated to crafting beautiful and meaningful pieces that inspire people to celebrate their uniqueness. We are committed to delivering exceptional customer experiences and creating a positive impact on our communities.We are seeking a highly skilled Customer Experience Specialist to join our team in Copenhagen,...

  • Experience Designer

    4 days ago


    Copenhagen, Copenhagen, Denmark Airtame Full time

    Airtame is looking for a talented Experience Designer to join our Collaboration team. In this role, you will be responsible for assisting the Engineering and Design peers with the planning and execution of their development sprints.You will also be required to prioritise, prepare and conduct user research in collaboration with the other product managers and...


  • Copenhagen, Copenhagen, Denmark 3Shape AS Full time

    About the Role: We are seeking an experienced digital leader to oversee our Development and Digital Experience (DX) Department. As a Director, Head of Digital Experience & Applications, you will be responsible for shaping our global digital strategy and customer experience initiatives while heading up a skilled team of professionals across multiple...


  • Copenhagen, Copenhagen, Denmark PARETO SECURITIES AS Full time

    Job Summary:This role involves overseeing critical functions that drive GANNI's retail performance and customer experience globally.Key Responsibilities:Internal Communication:Keep employees informed and engaged through internal communication tools.Monitor app performance and resolve technical issues with external partners.Training & Development:Develop and...


  • Copenhagen, Copenhagen, Denmark Cision Denmark ApS Full time

    Cision Denmark ApS is seeking an experienced User Experience Designer to join our growing cross-functional team. As a brand champion, you will be responsible for consistently representing our brand across all customer and prospect website touchpoints on the website.About the role:Ensure our brand is consistently represented across all of our customer and...


  • Copenhagen, Copenhagen, Denmark thyssenkrupp Elevator Full time

    About Thyssenkrupp ElevatorWe're a global leader in elevator and escalator technology, with a strong presence in 150 countries. Our commitment to innovation has enabled us to deliver efficient, safe, and sustainable mobility solutions to millions of people worldwide.What We DoWe design, manufacture, and install elevators, escalators, and moving walks that...


  • Copenhagen, Copenhagen, Denmark 3Shape AS Full time

    About the Role: Are you an experienced digital leader committed to transformation and innovation? We are in search of a Director, Head of Digital Experience & Applications to oversee our Development and Digital Experience (DX) Department. This is an exciting opportunity to shape our global digital strategy and customer experience initiatives while heading...


  • Copenhagen, Copenhagen, Denmark Monta ApS Full time

    About the EV IndustryThe electrical vehicle industry is rapidly growing, and we are at the forefront of this movement.We are looking for a talented Senior Product Designer to join our B2B team in Berlin or Copenhagen.The RoleYou will be responsible for designing exceptional products and features that empower our customers and partners in their EV charging...