Customer Experience Coordinator

3 days ago

Gladsaxe, Gladsaxe Municipality, Denmark Tesla, Inc. Full time

At Tesla, Inc., we're accelerating the world's transition to sustainable energy, and as a Customer Experience Coordinator, you'll play a pivotal role in delivering exceptional service to our customers.

We're looking for a highly organized and energetic individual with excellent communication skills to support our customers from the moment they walk through our door or schedule a service visit. As a Customer Experience Coordinator, you will manage communication across physical and digital platforms, ensuring a seamless experience for our customers.

To succeed in this role, you must be able to work in a fast-paced environment with multiple priorities while maintaining attention to detail. You should have a passion for the brand and the ability to create exceptional customer experiences.

Key Responsibilities
  • Confidently communicate with customers as a Tesla ambassador through digital channels and face-to-face to provide scheduling/status updates, waitlist updates, and payment requirements.
  • Educate customers on Tesla products, the Tesla App, and answer any questions using customer-friendly language.
  • Maintain a tidy, representative customer-facing area (customer lounge, service entrance), and organize the parking lot.
  • Manage the service fleet, performing damage audits, flagging service requirements, and car cleaning.
  • Facilitate test drives in service, being an ambassador for new products and supporting additional sales.
  • Manage the arrival of unscheduled appointments and any surprises on-site – ensuring smooth operations of the workshop.
  • Maintain a good understanding of Tesla's products and service operations to perform basic, visual diagnostics and accurately record repair orders into systems.
  • Partner closely with internal teams (e.g., technicians) to guarantee customers' cars are serviced efficiently and seamlessly.
What We're Looking For
  • Relevant experience in a customer-facing role delivering excellent service, preferably from a technical or automotive environment.
  • Ability to thrive in a fast-paced, ever-changing environment with multiple priorities while maintaining attention to detail.
  • Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers.
  • Ability to excel in a team-based environment and achieve common goals.
  • Excellent problem-solving skills, and strong ability to take initiative and be proactive.
  • Digitally savvy – ability to adopt and adapt quickly to new technology and systems.
  • Good knowledge of MS Office.
  • Able to communicate, read, and write effectively in English and possess a valid driving license.

Tesla is committed to diversity in the workplace and is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.

Tesla also commits to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

We prioritize data privacy and build it into our products. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice.

  • Omnichannel Director of Customer Experience

    1 month ago

    Gladsaxe, Gladsaxe Municipality, Denmark Novo Nordisk AS Full time

    Customer-Centric Marketing ExpertAt Novo Nordisk A/S, we are seeking an experienced Omnichannel Director of Customer Experience to join our GLP-1 Diabetes Commercial Marketing team. As a key member of our department, you will be responsible for developing and executing a successful omnichannel strategy that delivers exceptional customer experiences,...

  • Customer Experience Leader for Diabetes Portfolio

    7 days ago

    Gladsaxe, Gladsaxe Municipality, Denmark Novo Nordisk AS Full time

    Job OverviewWe are seeking a seasoned professional to lead our Diabetes portfolio as a Customer Experience Leader. This role will be responsible for developing and executing a successful omnichannel strategy, ensuring an exceptional customer experience across all touchpoints.

  • Omnichannel Experience Strategist

    3 weeks ago

    Gladsaxe, Gladsaxe Municipality, Denmark Novo Nordisk AS Full time

    About Novo NordiskWe are a leading global healthcare company, and our mission is to drive change to defeat diabetes and other serious chronic conditions. We're committed to making a difference in people's lives by developing and delivering innovative treatments.Job DescriptionWe're seeking an experienced Omnichannel Experience Strategist to join our GLP-1...

  • Biopharmaceutical Project Coordinator

    2 months ago

    Gladsaxe, Gladsaxe Municipality, Denmark AGC Biologics Full time

    AGC Biologics is a leading global biopharmaceutical Contract Development and Manufacturing Organization (CDMO) with a strong commitment to delivering the highest standard of service.We are seeking an experienced Biopharmaceutical Project Coordinator to join our team in Copenhagen. As a key member of our Quality Control department, you will play a vital role...

  • Sales and Project Coordinator for Global Energy Solutions

    7 days ago

    Gladsaxe, Gladsaxe Municipality, Denmark Alfa Laval Full time

    About the JobWe are seeking a seasoned Sales and Project Coordinator to join our team in Lund, Sweden. As a key member of our Global Process and Power Sales team, you will play a pivotal role in driving and owning the quotation process for our GPHE project business worldwide.Your main focus will be on ensuring competitiveness and customer satisfaction by...

  • Marketing and Communications Coordinator

    1 month ago

    Gladsaxe, Gladsaxe Municipality, Denmark Novo Nordisk AS Full time

    About Novo Nordisk A/SWe are a global healthcare company that discovers, develops, produces, and markets medicines for people with chronic conditions. Our goal is to make a meaningful difference in the lives of patients.Job SummaryWe are seeking a highly motivated and organized Marketing and Communications Coordinator to join our team. The ideal candidate...

  • International Travel Coordinator

    1 week ago

    Gladsaxe, Gladsaxe Municipality, Denmark Novo Nordisk AS Full time

    About the PositionWe are seeking a skilled and proactive International Travel Coordinator to join our team at Novo Nordisk A/S. As an essential member of our Conference Centres & Travel department, you will play a crucial role in organizing business travels for our colleagues worldwide.Key Responsibilities:Travel Arrangements: You will be responsible for...

  • Project Coordinator for Business Support and Administration

    2 months ago

    Gladsaxe, Gladsaxe Municipality, Denmark Novo Nordisk AS Full time

    Job OverviewWe are seeking a skilled Project Coordinator to join our team at Novo Nordisk A/S in Bagsværd, Denmark.Key ResponsibilitiesSupport project management by planning, streamlining, and monitoring project activitiesOrganize meetings and events, including preparing agendas and following up on action itemsUpdate and coordinate project budgetsPerform...

  • Digital Channels Coordinator

    1 month ago

    Gladsaxe, Gladsaxe Municipality, Denmark GEA Process Engineering Full time

    Job DescriptionAs a Digital Channels Coordinator at GEA Process Engineering, you will play a crucial role in maintaining and enhancing the company's digital presence.The ideal candidate will have strong communication skills, an interest in digital marketing, and at least two years of studies left. You will be self-driven, creative, and comfortable with...

  • Senior Project Coordinator

    4 weeks ago

    Gladsaxe, Gladsaxe Municipality, Denmark Novo Nordisk AS Full time

    About the RoleWe are seeking an experienced Senior Project Coordinator to join our Business Development and Operations team at Novo Nordisk A/S. This is an exciting opportunity for a highly motivated and organized individual to support the delivery of projects that drive business growth and success.Key ResponsibilitiesProvide project coordination support...

  • Customer Success Manager

    1 day ago

    Gladsaxe, Gladsaxe Municipality, Denmark Dun & bradstreet Full time

    At Dun & Bradstreet, we combine global data and local expertise to help clients make informed decisions.We are a team of diverse thinkers and problem solvers who share a common curiosity: turning data into value. If you share this curiosity and want to be part of a future-ready company, come learn more about our opportunities.We are building our Northern...

  • SAP Application Management Specialist

    3 weeks ago

    Gladsaxe, Gladsaxe Municipality, Denmark NNIT AS Full time

    We are seeking a seasoned SAP Application Management Specialist to ensure the quality, performance, and budget of several SAP applications for a large life sciences customer. This individual will play a key role in maintaining customer satisfaction through close collaboration with the customer and NNIT's SAP specialists across Denmark, the Philippines, and...

  • Quality Assurance Specialist for Customer Service

    1 week ago

    Gladsaxe, Gladsaxe Municipality, Denmark Novo Nordisk AS Full time

    About the PositionAt Novo Nordisk, we are seeking a highly skilled Quality Assurance Specialist to join our team. As a key member of our Digital Health & Staffs Quality department, you will be responsible for ensuring the quality and compliance of our customer service processes.Your Key ResponsibilitiesProcess Design and Implementation: Provide QA input on...

  • Cloud Transformation Strategist

    1 month ago

    Gladsaxe, Gladsaxe Municipality, Denmark Aeven AS Full time

    Transform Your Career with AevenWe're seeking a seasoned Cloud Transformation Lead to join our team in this strategic role. As a key member of our cloud transformation journey, you'll work closely with customers to drive their adoption and utilization of cloud services.This is a unique opportunity to leverage your expertise in leading agile or project teams...

  • SAP Solution Delivery Manager

    1 month ago

    Gladsaxe, Gladsaxe Municipality, Denmark NNIT AS Full time

    About the RoleAs a SAP Solution Delivery Manager, you will be responsible for ensuring the quality and performance of multiple SAP applications for a large life sciences customer.Your Key ResponsibilitiesYou will work closely with customers and NNIT's SAP specialists to ensure customer satisfaction and maintain high-quality SAP applications.You will be part...

  • Customer Support Expert for Food and Beverage Industry

    1 month ago

    Gladsaxe, Gladsaxe Municipality, Denmark Alfa Laval Corporate AB Full time

    About the RoleThis position offers a unique opportunity to leverage your expertise while engaging with a global network of clients and colleagues. As our new Technical Support Specialist, you will play a crucial role in managing and supporting customer projects both physically and remotely.Key Responsibilities:Collaborate on complex customer projects,...

  • Multichannel Strategic Director

    2 months ago

    Gladsaxe, Gladsaxe Municipality, Denmark Novo Nordisk AS Full time

    About Novo Nordisk A/SWe are a global healthcare company that discovers, develops, and manufactures innovative medicines to treat diabetes and other serious chronic conditions. Our purpose is to drive change to defeat diabetes and other devastating diseases.

  • SAP Solutions Architect Lead

    7 days ago

    Gladsaxe, Gladsaxe Municipality, Denmark NNIT AS Full time

    We are seeking a customer-focused SAP Solutions Architect Lead to oversee the quality, performance, and budget of multiple SAP applications for a major life sciences client.Job OverviewThe ideal candidate will possess strong interpersonal skills, a structured approach, and in-depth knowledge of SAP applications and processes. They will collaborate closely...

  • Customer Service Team Lead

    4 weeks ago

    Gladsaxe, Gladsaxe Municipality, Denmark Freetrailer Full time

    Company OverviewFreetrailer is a pioneering company in the sharing economy, serving over 1 million rentals annually. We offer full self-service rental of trailers and e-bikes through more than 140 partners in over 1,200 locations across Scandinavia, Germany, and the Netherlands.Job DescriptionWe are seeking an experienced Customer Service Team Lead to join...

  • Cloud Transformation Lead

    4 weeks ago

    Gladsaxe, Gladsaxe Municipality, Denmark Aeven AS Full time

    We are seeking an experienced Cloud Transformation Lead to join our team at Aeven A/S. As a key member of our cloud transformation journey, you will be responsible for leading our customers through their cloud adoption process.With a strong background in IT and cloud business, you will have the opportunity to work with a variety of customers, understanding...