Customer Success Manager

20 hours ago

Gladsaxe, Gladsaxe Municipality, Denmark Dun & bradstreet Full time

At Dun & Bradstreet, we combine global data and local expertise to help clients make informed decisions.

We are a team of diverse thinkers and problem solvers who share a common curiosity: turning data into value. If you share this curiosity and want to be part of a future-ready company, come learn more about our opportunities.

We are building our Northern European Customer Success team and now recruiting talented team members. This role is the primary point of responsibility and accountability for all service obligations to ensure we realise value for D&B's largest clients.

This position will be located in our offices in Søborg with a hybrid working format if desired. The ideal candidate will have a minimum of five years of experience working in a client-facing role, preferably with large clients dealing with data and analytics delivered via highly technical solutions.

The successful candidate will have a proven track record in delivering retention results through successful client success engagements. Strong collaboration and influencing skills are critical to the success of this role. A client-centric approach, good commercial instincts, and excellent listening, presentation, and communication skills at all business levels are essential.

Job Description:

We are seeking a Customer Success Manager to join our Northern European team. As a key member of our team, you will be accountable for assigned clients' overall success with D&B, driving adoption and value realisation activities, growth of D&B footprint, client satisfaction, and supporting renewals.

You will work closely with D&B Sales/Customer Success Leaders to categorize client engagement opportunities based on risk, spend, and growth opportunity and coordinate Post-Sales Teams to deliver all services covered by the contractual agreement.

Key Responsibilities include:

  • Accountable for assigned client's overall success with D&B
  • Work closely with D&B Sales/Customer Success Leaders
  • Partner with clients to create/deliver a D&B solution value plan
  • Independently network and own service relationship with your customer community
  • Design meaningful metrics and KPIs to evidence value from client investment in D&B Solutions
  • Deliver external service reviews to review solution adoption, progress key initiatives, and assess client sentiment
  • Actively contribute to strategic account planning by sharing intelligence from service relationship with sales peers
  • Own development of the service engagement plan by periodically assessing customer health and creating/executing the roadmap of service activity that drives improved business outcomes
  • Develop specialist industry knowledge relevant to your customer base
  • Work within an account team matrix and lead senior stakeholders/User communities identifying their vision by evangelizing the capabilities of D&B
  • Identify risks to clients achieving their stated business goals and work with the virtual team to build a risk mitigation/get well plan

About You:

  • Minimum of five years of experience working in a client-facing role
  • At least 3 years experience working with large clients dealing with data and analytics delivered via highly technical solutions
  • Proven track record in delivering retention results through successful client success engagements
  • Strong collaboration and influencing skills are critical to the success of this role
  • Client-centric approach, good commercial instincts
  • Excellent listening, presentation, and communication skills at all business levels
  • Innovative thinker who is willing to look at new ways to achieve stated objectives
  • Self-starter who can work independently, enjoys solving problems, and executing against plans
  • Strong service management and project management skills
  • Show an ownership mindset in everything you do. Be a problem solver, be curious, and be inspired to take action.
  • Be proactive, seek ways to collaborate and connect with people and teams in support of driving success.
  • Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues, and mentors as well as widen and broaden your competencies through structural courses and programs.
  • Fluent in English and Danish

Benefits:

Some of our benefits in Denmark include:

  • 5 weeks statutory holiday + 1 week 'feriefridage'
  • Two paid volunteer days to contribute to causes in your community
  • A paid day every year to use for your health and wellness
  • Local 'Personaleforening' arranging local events
  • Subsidized lunch scheme
  • Health insurance included in pension agreement
  • Access to free services providing support and counselling
  • Flexible working arrangements and hybrid work arrangement for most roles

Salary:

The estimated salary for this position is around $80,000-$120,000 per year, depending on experience.

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